Chris Samuels
Lauderdale Lakes
Summary
Results-driven client services professional with leadership experience in tax collections, unemployment claims adjudication, and customer service. Adept at financial transactions, regulatory compliance, and client relations. Proven ability to lead teams, manage high-volume caseloads, and implement process improvements. Currently pursuing a Bachelor of Science in Finance, with an expected graduation in Fall 2027, to further enhance expertise in financial services and tax administration.
Overview
5
5
years of professional experience
Work History
Client Services Specialist
Broward County Tax Collector
01.2022 - Current
- Lead initiatives in tax collections for business, property, and tangible personal property taxes
- Mentor and train new employees on tax collection procedures, customer service, and compliance
- Assist taxpayers with inquiries regarding tax assessments, billing, and payment options
- Ensure compliance with local tax regulations, providing guidance on delinquent tax accounts
- Investigate and resolve tax discrepancies, issuing adjustments and payment plans as needed
- Maintain accurate financial records and assist in audits related to tax collections
Unemployment Claims Adjudicator
State of Florida
01.2021 - 05.2022
- Reviewed and processed unemployment claims, determining eligibility based on state regulations
- Conducted investigations through employer verification, claimant interviews, and document analysis
- Issued benefit determinations, including approvals, denials, and disqualifications, with supporting legal rationale
- Assisted claimants in understanding decisions, appeal rights, and the overall claims process
- Managed a high caseload while ensuring accuracy, compliance, and timely resolution of claims
Customer Service Specialist
BrandsMart
01.2020 - 01.2021
- Assisted customers with product inquiries, returns, and financial transactions
- Handled warranty claims, ensuring timely resolutions to customer concerns
- Maintained detailed records of customer interactions and account adjustments
- Trained new employees in company policies and customer service procedures
Education
Bachelor of Science - Finance
University of West Florida
12.2027
Associate of Arts - Business Management and Administration
Broward College
Davie, FL12-2019
Skills
- Team Leadership
- Multitasking
- Excellent communication
- Financial management
- Interpersonal skills
- Teamwork
- Attention to detail
- Skilled in Microsoft Office Applications
- Client relationship building
- Meeting deadlines
- Reliability
- MS office suite
Timeline
Client Services Specialist
Broward County Tax Collector
01.2022 - Current
Unemployment Claims Adjudicator
State of Florida
01.2021 - 05.2022
Customer Service Specialist
BrandsMart
01.2020 - 01.2021
Bachelor of Science - Finance
University of West Florida
Associate of Arts - Business Management and Administration
Broward College
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