Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Chris Samuels

Lauderdale Lakes

Summary

Results-driven client services professional with leadership experience in tax collections, unemployment claims adjudication, and customer service. Adept at financial transactions, regulatory compliance, and client relations. Proven ability to lead teams, manage high-volume caseloads, and implement process improvements. Currently pursuing a Bachelor of Science in Finance, with an expected graduation in Fall 2027, to further enhance expertise in financial services and tax administration.

Overview

5
5
years of professional experience

Work History

Client Services Specialist

Broward County Tax Collector
01.2022 - Current
  • Lead initiatives in tax collections for business, property, and tangible personal property taxes
  • Mentor and train new employees on tax collection procedures, customer service, and compliance
  • Assist taxpayers with inquiries regarding tax assessments, billing, and payment options
  • Ensure compliance with local tax regulations, providing guidance on delinquent tax accounts
  • Investigate and resolve tax discrepancies, issuing adjustments and payment plans as needed
  • Maintain accurate financial records and assist in audits related to tax collections

Unemployment Claims Adjudicator

State of Florida
01.2021 - 05.2022
  • Reviewed and processed unemployment claims, determining eligibility based on state regulations
  • Conducted investigations through employer verification, claimant interviews, and document analysis
  • Issued benefit determinations, including approvals, denials, and disqualifications, with supporting legal rationale
  • Assisted claimants in understanding decisions, appeal rights, and the overall claims process
  • Managed a high caseload while ensuring accuracy, compliance, and timely resolution of claims

Customer Service Specialist

BrandsMart
01.2020 - 01.2021
  • Assisted customers with product inquiries, returns, and financial transactions
  • Handled warranty claims, ensuring timely resolutions to customer concerns
  • Maintained detailed records of customer interactions and account adjustments
  • Trained new employees in company policies and customer service procedures

Education

Bachelor of Science - Finance

University of West Florida
12.2027

Associate of Arts - Business Management and Administration

Broward College
Davie, FL
12-2019

Skills

  • Team Leadership
  • Multitasking
  • Excellent communication
  • Financial management
  • Interpersonal skills
  • Teamwork
  • Attention to detail
  • Skilled in Microsoft Office Applications
  • Client relationship building
  • Meeting deadlines
  • Reliability
  • MS office suite

Timeline

Client Services Specialist

Broward County Tax Collector
01.2022 - Current

Unemployment Claims Adjudicator

State of Florida
01.2021 - 05.2022

Customer Service Specialist

BrandsMart
01.2020 - 01.2021

Bachelor of Science - Finance

University of West Florida

Associate of Arts - Business Management and Administration

Broward College
Chris Samuels