Hi, I’m
Morgan Absher
Rehoboth Beach,DE
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the finance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
years of professional experience
1
Certification
Work History
Dan White And Associates
Client Services Specialist
02.2024 - Current
Job overview
- Contributed to the development of a new client onboarding program that expedited the integration process for new customers.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Attended industry conferences and events to stay current on trends, enhancing overall service offerings for clients.
- Maintained accurate records of all client interactions, ensuring timely follow-ups and consistent communication.
- Assisted in the development of marketing materials targeted at attracting new clients and expanding business opportunities.
Wye Upper River School
Guidance Assocaite
08.2021 - 05.2022
Job overview
- Managed student teacher relations through communication and helpful interactions.
- Assist in the onboarding of hired professionals
- Spearheaded process improvement initiatives that increased operational efficiency while maintaining high-quality output standards.
- Championed a culture of continuous learning, fostering professional development opportunities for staff members to enhance their skills and knowledge.
Evergrain Bread Company
General Manager
08.2020 - 05.2022
Job overview
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of 20 professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
Louisiana State University At ShreveportShreveport, LA
MBA
08.2024
University Overview
- 3.8 GPA
Washington CollegeChestertown, MD
Bachelor of Arts from Psychology & Human Development
05.2022
University Overview
- Honoree of Psychology and Human Development
- Dean's List
- 3.7 GPA
- Ranked in Top 20% of class
Skills
- Account Management
- CRM Software
- Sales and Upselling
- Team Leadership
- Complex Problem-Solving
- Operations Management
Certification
- ASLAN Sales Training - May 2024
Timeline
Client Services Specialist
Dan White And Associates
02.2024 - Current
Guidance Assocaite
Wye Upper River School
08.2021 - 05.2022
General Manager
Evergrain Bread Company
08.2020 - 05.2022
Louisiana State University At Shreveport
MBA
Washington College
Bachelor of Arts from Psychology & Human Development
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