Chris Sandberg
Bothell,WA
Summary
Diligent systems support analyst with 10+ years of experience. Known for effective sales systems improvements and careful attention to infrastructure and operational procedures. Excellent diagnostic abilities with advanced technical expertise. Proficient in supporting end users from training to user acceptance testing and large scale system migrations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr Engr Spec - Tech Proj Mgmt
Verizon
01.2017 - 06.2023
- Provided Tier 2 support for Salesforce.com instances within Verizon Business Group
- Assisted with Marketing and Partner tools/systems integration
- Created and maintained reports and dashboards that measure various KPI metrics.
B2B Consultant
Verizon
01.2009 - 01.2017
- Managed multiple B2B Systems, serving as a liaison between IT and Sales teams
- Supported Salesforce.com, Order Management, MyBusiness, Territory Manager, and Contract Management System
- Led UAT testing, wrote user stories, and contributed to enhancement development.
Supervisor - Account Support
Verizon
01.2006 - 01.2009
- Managed a team of 14 sales support employees
- Handled all sales escalations for the PNW region.
Education
Master of Business Administration (MBA) - Project Management
Strayer University
Bachelor of Arts - Computer Science
Washington State University
Skills
- Problem-solving aptitude
- Collaboration and Teamwork
- System Upgrades
- Analytical Skills
- Teamwork and Collaboration
- User Acceptance Testing
- Software Quality Assurance
- Requirements Gathering
- End-user support
- Application support
Certification
- Agile Mindset
- Verizon Scrum Master
Timeline
Sr Engr Spec - Tech Proj Mgmt
Verizon
01.2017 - 06.2023
B2B Consultant
Verizon
01.2009 - 01.2017
Supervisor - Account Support
Verizon
01.2006 - 01.2009
Master of Business Administration (MBA) - Project Management
Strayer University
Bachelor of Arts - Computer Science
Washington State University