Chris Savage
Chandler,AZ
Summary
Dynamic professional with a proven track record at Skyhook Interactive, excelling in client management and support. Skilled in WordPress and Google Analytics, I drive team performance and enhance client satisfaction through strategic insights and effective communication. Passionate about delivering exceptional results and fostering strong client relationships.
Overview
11
11
years of professional experience
Work History
Owner
Clean My Golf Cart
Chandler, Arizona
04.2025 - Current
- Intake and scheduling of client cleaning requests.
- Performs golf cart cleanings onsite at the customer’s house.
- Produces marketing materials for business. Website updates and retirement community magazine ads.
Manager, Support Department
Skyhook Interactive
Scottsdale, Arizona
04.2017 - 04.2025
- Leads a team of 3 developers and 2 ticket managers to intake, quote, schedule, and execute client work.
- Define and develop key performance indicators (KPIs) for direct reports.
- Track and report on Support Department goals and revenue. Support Department was responsible for all client ticket requests, 15+ retainer clients, and first-line support for our 250+ hosting clients.
- Develop and maintain business-focused dashboards, reports, and visualizations to track key performance indicators (KPIs) and present insights to stakeholders.
- Act as Project Manager on larger/more complex engagements, coordinating logistics, managing timelines, containing scope, and ensuring successful delivery.
- Collaborating on account expansion opportunities and client retention strategies.
- Managed clients, tracked spending, and directly interfaced with 15+ retainer clients. Monthly retainer check in meetings.
- Responsible for bi-monthly 1:1 meeting with direct reports, semi-annual performance reviews, issue escalation, and coaching.
Lead Support Developer
Skyhook Interactive
Mesa, Arizona
02.2015 - 04.2017
- Working closely with our Project Managers and Senior Developers, I manage, schedule, and complete the majority of all incoming support tickets that do not require a Senior Developer.
- Manage and act as the first line of support for the Premium Hosting solution at Skyhook Interactive.
Education
E-5 Aviation Ordnance 2nd Class -
US NAVY VETERAN
CVN 72 - USS ABRAHAM LINCOLN01.2001
Skills
- WordPress
- Microsoft Office Suite
- G Suite/Google Apps
- Asana
- HelpScout
- ManageWP
- Photoshop
- Google Analytics
- Google Search Insights
- WP Engine
- DNS Records
- WooCommerce
- Website Migrations
- Troubleshooting
- Client management
Career Achievements
- Developed the Support Department from the ground up and lead a team that generated $1.2 Million of revenue in 2024.
- Served my country in the United States Navy for 5 years.
Timeline
Owner
Clean My Golf Cart
04.2025 - Current
Manager, Support Department
Skyhook Interactive
04.2017 - 04.2025
Lead Support Developer
Skyhook Interactive
02.2015 - 04.2017
E-5 Aviation Ordnance 2nd Class -
US NAVY VETERAN