Chris Scott
Urbana,IL
Summary
Proven track record in enhancing customer satisfaction and streamlining delivery processes as a Parts Delivery Driver and Sales Associate at Webb Chevrolet. Leveraged GPS navigation and route planning expertise to ensure timely deliveries, while exceptional customer service skills fostered strong client relationships. Achieved significant improvements in inventory management and operational efficiency. Auto Parts Delivery Driver with extensive knowledge of automobile parts and maintenance. Clean-cut, outgoing and punctual driver with experience in maintaining client relationships and fuel transport safety.
- Successfully prevented theft or loss of property by identifying suspicious activity
- Achieved zero safety violations during an assigned period through proactive patrols and hazard reporting.
- Consistently achieved high satisfaction scores from clients or building tenants.
- Successfully de-escalated multiple high-tension situations without use of force.
- Built strong relationships with local businesses, customers, or residents to foster a safe environment.
Overview
2
2
years of professional experience
Work History
Collections Security Officer
J&J Gaming
Urbana, IL
09.2024 - Current
- Securely handle, transport, and account for currency, ensuring precise record-keeping of all fund transactions. This includes daily issued funds and resolving issues related to gaming operations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises that were visited to collect money.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Generate and collect activity reports from gaming machines, potentially also involved in troubleshooting or documenting malfunctions
Follow all internal department, company, and applicable state policies and procedures diligently. - In certain states (like Pennsylvania), duties may extend to identifying and troubleshooting equipment malfunctions and completing device-entry documentation.
Parts Sales Associate
Webb Chevrolet
9440 S Cicero Oak Lawn
06.2023 - 09.2024
- Stocked and managed stock of parts.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Assisted customers in finding appropriate parts promptly.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Ordered parts from various distributors to fulfill demands.
- Maintained clean and neat parts counter and sales floor.
- Maintained extensive understanding of common problems and methods for repair.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Parts Delivery Driver
Webb Chevrolet
9440 S Cicero Ave
06.2023 - 09.2024
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Kept up-to-date records for clients and distribution center to maintain long-lasting relationships.
- Checked parts computer for stock items and initiated special orders.
- Worked with clients to develop safety practices for both parts delivery drivers and client receivers.
- Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
- Determined parts needed by analyzing information and descriptions provided by customer.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Pulled parts off store shelves to fill customer orders.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Fostered positive working relationships with regular customers.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Completed on-time deliveries by choosing best and most efficient routes.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Education
No Degree - Computer Engineering
Southern Illinois University, Carbondale
Carbondale, ILHigh School Diploma -
Urban Prep Charter Academy For Young Men
6201 S Stewart Ave, Chicago, IL 6062106.2021
Skills
- Observation & Situational Awareness – spotting unusual behavior, safety hazards, or suspicious activity
- Patrolling Techniques – effective route planning, foot/vehicle patrol, and area coverage
- Incident Response – reacting quickly and appropriately to emergencies
- Access Control – managing entry points, verifying credentials, and preventing unauthorized access
- Report Writing – clear, concise, and accurate documentation of incidents and daily activities
- Verbal Communication – giving clear instructions, calming tense situations
- Active Listening – understanding concerns before acting
- Conflict De-escalation – resolving disputes without force whenever possible
- Customer Service – being approachable and respectful, even when enforcing rules
Core Security Skills
Communication & Interpersonal Skills
- Surveillance System Operation – monitoring CCTV, alarms, and other security tech
- Two-Way Radio Use – using proper codes and protocols for quick coordination
- Basic First Aid & CPR – providing immediate care until medical professionals arrive
- Knowledge of Security Laws & Regulations – understanding legal boundaries of authority
- Integrity & Honesty – trusted to safeguard property, people, and sensitive information
- Dependability – showing up on time and following through on responsibilities
- Decision-Making Under Pressure – staying calm and choosing the right action in emergencies
- Adaptability – adjusting to different environments, shifts, and unexpected challenges
- Physical Fitness – stamina for patrolling, standing, and responding quickly
Technical & Specialized Skills
Personal Traits & Soft Skills
Timeline
Collections Security Officer
J&J Gaming
09.2024 - Current
Parts Sales Associate
Webb Chevrolet
06.2023 - 09.2024
Parts Delivery Driver
Webb Chevrolet
06.2023 - 09.2024
High School Diploma -
Urban Prep Charter Academy For Young Men
No Degree - Computer Engineering
Southern Illinois University, Carbondale