Christie Sherman
Clinton,MD
Summary
Seasoned Solutions Advisor with background in identifying and implementing tailored solutions for diverse business challenges. Strengths include problem-solving, strategic planning and effective communication skills. In previous roles, contributed to improved business processes by developing innovative strategies and fostering client relationships. Resourceful Solutions Advisor known for productivity and efficient task completion. Possess key specialized skills in strategic planning, customer relationship management, and problem-solving. Excel in communication, adaptability, and teamwork, ensuring successful project outcomes and client satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Credit Solutions Advisor
Bank of America
Waldorf, Maryland
11.2022 - Current
- Provide clients with unmatched customer service and expertise by actively listening to deliver lending solutions, service to meet their goals and objectives
- Conduct weekly team huddles focused on training and developmental opportunities to help employees achieve their goals
- Exhibit a high level of professional ethics, conforming to all Federal and State compliance policies and adhering to Home Mortgage Disclosure Act (HMDA) requirements.
Loan Officer
Direct Mortgage Loans-Mortgage
Frederick, Maryland
11.2021 - 06.2022
- Engaged and referred potential loan clients to appropriate mortgage products; ensured all mortgage loan products followed all applicable federal, state, and local laws and regulations
- Developed partnership with realtors by initiating cold calls and using social media marketing to grow Book of Business while increasing productivity and achieving monthly loan goals.
Mortgage Loan Officer
Day 1 Mortgage
Frederick, Maryland
03.2021 - 11.2021
- Originated residential home mortgages for new home purchases or refinancing
- Partnered with Realtors monthly on improving lending relationship/experience and overall customer satisfaction during mortgage process
- Analyzed client's credit report and recommended steps to increase their credit scores.
Recovery Counselor II
Edinburg Center
Bedford, Massachusetts
03.2020 - 03.2021
- Provided high-level assistance to individuals in attaining independent lifestyle by facilitating with their daily routine, meal preparation, hygiene, communications skills, and daily medication
- Recognized as Medication Administration Program (MAP) Certified.
Deputy Managing Director
Liberia Water and Sewer Corporation
Monrovia, Liberia
08.2016 - 01.2018
- Delivered strategic direction and supervision to cross-functional departments, including HR, Legal services, Public Relations, General Maintenance, Fleet management, and Logistics
- Established and executed Management Agreement Contracts (MAC) with three counties to maintain sustainability of mini water systems.
Administrative Manager/Institutional Expert
African Development Bank-ABD
01.2012 - 07.2016
- Collaborated with county leadership in developing Local Steering Committees for oversight of various projects with international partners
- Developed policy document for sustainability of public latrines in Liberia.
Relationship Manager
Commercial Bank
Dallas, Texas
05.2006 - 08.2011
- Client Relation Management, Banking Operations Management, Team Leadership, Regulatory Compliance, Staff Training & Development
- Received appreciation for generating over $1M in deposits and more than 100 new customer relationships.
Education
Master of Business Administration - Corporate Finance
University of Dallas
Dallas, TXBBA - Finance
North Carolina Central University
Durham, NCSkills
- Client Relationship Management
- Team Leadership
- Cross-functional Collaboration
- Process Improvement
- Customer Needs Assessment
- Active Listening
- Salesforce
- Teamwork and Collaboration
Certification
NMLS License
Timeline
Credit Solutions Advisor
Bank of America
11.2022 - Current
Loan Officer
Direct Mortgage Loans-Mortgage
11.2021 - 06.2022
Mortgage Loan Officer
Day 1 Mortgage
03.2021 - 11.2021
Recovery Counselor II
Edinburg Center
03.2020 - 03.2021
Deputy Managing Director
Liberia Water and Sewer Corporation
08.2016 - 01.2018
Administrative Manager/Institutional Expert
African Development Bank-ABD
01.2012 - 07.2016
Relationship Manager
Commercial Bank
05.2006 - 08.2011
Master of Business Administration - Corporate Finance
University of Dallas
BBA - Finance
North Carolina Central University
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