Dedicated Member Experience Associate with a strong focus on customer service and team collaboration. Skilled in resolving inquiries and fostering a positive environment, ensuring seamless member onboarding and engagement.
Overview
6
6
years of professional experience
Work History
Member Experience Associate
Planet Fitness
Cerritos, CA
05.2023 - Current
Delivered exceptional customer service to enhance member satisfaction and retention.
Assisted in onboarding new members, ensuring a smooth integration into club culture.
Resolved member inquiries and concerns promptly, maintaining a positive gym environment.
Collaborated with team members to execute club events and promotions effectively.
Sanitation Technician
Hyland’s
Los Angeles, CA
10.2020 - 12.2022
Ensured compliance with sanitation standards through regular inspections and adherence to safety protocols.
Operated cleaning equipment efficiently, maintaining optimal functionality and cleanliness of production areas.
Conducted thorough cleaning of manufacturing and storage facilities, promoting a safe environment for staff and products.
Collaborated with team members to develop efficient cleaning schedules that minimized downtime during operations.