Chris Smith
1812 Pacific Avenue, Aberdeen,WA
Summary
I'm a Satellite Installation Technician with a proven track record at DIRECTV, excelling in system troubleshooting and customer service. I foster strong client relationships through reliable performance, with open and honest dialogue. Skilled in vehicle maintenance and inventory organization, ensuring performance while maintaining a safe work environment.
Overview
22
22
years of professional experience
Work History
Satellite Installation Technician
DIRECTV
09.2014 - Current
- Installed satellite systems, ensuring optimal signal strength and customer satisfaction.
- Conducted thorough site surveys to assess safety hazards during the installation process.
- Cultivated and maintained good working relationships with DirecTV customers.
- Improved installation efficiency by streamlining workflow processes and reducing setup time.
- Diagnosed and resolved technical issues with company provided phones and applications.
- Maintained accurate records of installations, repairs, and customer interactions in company provided data systems.
Marine Carpenter
Westport Shipyard
02.2007 - 08.2013
- Inspected completed work to maintain standards of craftsmanship and compliance with regulations.
- Trained new carpenters on best practices in construction techniques and safety guidelines.
- Conducted regular maintenance checks on tools and equipment to ensure optimal performance.
- Implemented quality control to improve overall project quality and reduce having to redo projects.
- Studied OSHA and WISHA safety guidelines to reduce fines and costs to the company.
Sales Associate and Warehouse
Rite Aid
07.2004 - 07.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Received and checked in products via the receiving warehouse bay. Organized products on pallets, categorized by isle or specific end cap products.
Janitorial
Aro Glass
08.2003 - 12.2005
- Promoted a clean and well-maintained facility and organized the glass companies stock of material to improve work flow for the glass technicians.
- Maintained safe work environments by removing safety hazards such as broken glass, tools, etcetera.
- Ensured timely completion of all janitorial duties in adherence to established schedules.
- Maintained company vehicles by scheduling routine maintenance.
- Extra duties included dropping and picking up payroll, driving large box vans to and from worksites, and assisting glass technicians if they needed an extra hand.
Education
No Degree - Drug And Alcohol Counseling
Grays Harbor College
Aberdeen, WAGED -
Aberdeen06-2003
Skills
- System troubleshooting
- Organizing Inventory
- Tracking Inventory
- Vehicle Maintenance
- Safe Driving Habits
- GPS and Driving Routes
- Customer Service
Accomplishments
Employee of the Quarter at Westport Shipyard
Top 3 Employee of the Quarter at DirecTV
Timeline
Satellite Installation Technician
DIRECTV
09.2014 - Current
Marine Carpenter
Westport Shipyard
02.2007 - 08.2013
Sales Associate and Warehouse
Rite Aid
07.2004 - 07.2008
Janitorial
Aro Glass
08.2003 - 12.2005
No Degree - Drug And Alcohol Counseling
Grays Harbor College
GED -
Awards
Westport Shipyard: I was employee of the month at Westport Shipyard. After three months they vote on an employee of the quarter. They pick from the pool of employees chosen for employee of the month. They are from three different locations and I was chosen as employee of the quarter.
DirecTV: I was one of three technicians chosen for employee of the quarter at Directv. They chose by adding up four categories. Customer Satisfaction surveys, protection plan sales, quality, and efficiency. I scored high enough in all four categories to be one of the top three technicians out of 90.