Chris Stevens
Charleston,SC
Summary
Accomplished banking professional with a proven track record at First Merchants Bank, Lafayette Bank & Trust and Bank Of America, enhancing operational efficiency and customer satisfaction. Skilled in operations management and relationship building, I consistently exceeded performance targets through strategic sales initiatives and effective team leadership. Expert in managing commercial loans and fostering customer relations, I significantly improved loan processing times and banking center productivity.
Overview
13
13
years of professional experience
Work History
Relationship Account Officer (Inside Sales)
Bank Of America
Westerville, OH
01.2022 - Current
- Demonstrated expertise in various types of commercial loans including SBA, construction, term, lines of credit, and equipment financing options available to businesses.
- Managed a diverse portfolio of commercial loans, consistently achieving annual performance targets.
- Increased sales revenue through extensive market research and implementing effective sales strategies.
- Managed up to 75 client loans at any given time.
- Collaborated with credit analysts to evaluate loan applications, ensuring accurate risk assessment.
Banking Center Customer Service Manager
First Merchants Bank, Lafayette Bank & Trust
Reynoldsburg, OH
01.2020 - 01.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Commercial Loan Administrator
First Merchants Bank, Lafayette Bank & Trust
Columbus, OH
12.2018 - 01.2020
- Maintained a high level of confidentiality while handling sensitive borrower information throughout the loan process.
- Managed pipeline of commercial loans from origination to closing, ensuring timely completion of tasks for all parties involved.
- Reduced turnaround time for loan approvals by maintaining organized records and ensuring timely submission of required documents.
- Improved borrower satisfaction with prompt communication and thorough explanations of loan terms, conditions, and requirements.
Banking Center Operations Manager
First Merchants Bank, Lafayette Bank & Trust
Reynoldsburg, OH
01.2015 - 12.2018
- Improved Banking Center efficiency by streamlining operational processes and procedures.
- Reduced errors in customer transactions by implementing rigorous staff training programs.
- Collaborated with senior management to devise strategic plans for the Banking Center''s ongoing growth.
- Promoted a culture of continuous improvement, consistently seeking opportunities to enhance the banking center''s operational efficiency and customer experience.
- Enhanced employee productivity through performance evaluations and targeted coaching sessions.
- Managed daily banking operations, ensuring compliance with federal regulations and internal policies.
Banking Center Teller Supervisor
First Merchants Bank, Lafayette Bank & Trust
Reynoldsburg, OH
08.2012 - 01.2015
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Counted cash drawers and made bank deposits.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
- Increased account retention with proactive outreach efforts targeting existing customers facing potential account closure or dissatisfaction issues.
- Promoted cross-selling efforts by educating staff on bank products and services, resulting in increased sales.
Bank Teller
First Merchants Bank, Lafayette Bank & Trust
Reynoldsburg, OH
02.2011 - 08.2012
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma - College Prep
Pickerington Central High School
Pickerington, OH06.2008
Skills
- Sales experience
- Internal Controls
- Time Management
- Attention to Detail
- Critical Thinking
- Relationship Building
- Customer Relations
- Team Leadership
- Operations Management
- Staff Training
- Management
- Staff Development
- Verbal and written communication
Accomplishments
- 2023 and 2024 Inside Sales Advisory Board Member (Bank Of America)
- 2023 and 2024 New Hire Training Mentor (Bank of America)
- Banking Center Operations Manager of the year (First Merchants Bank) 2016-2018
- Banking Center Teller Supervisor of the quarter (First Merchants Bank) 2013-2015
Timeline
Relationship Account Officer (Inside Sales)
Bank Of America
01.2022 - Current
Banking Center Customer Service Manager
First Merchants Bank, Lafayette Bank & Trust
01.2020 - 01.2022
Commercial Loan Administrator
First Merchants Bank, Lafayette Bank & Trust
12.2018 - 01.2020
Banking Center Operations Manager
First Merchants Bank, Lafayette Bank & Trust
01.2015 - 12.2018
Banking Center Teller Supervisor
First Merchants Bank, Lafayette Bank & Trust
08.2012 - 01.2015
Bank Teller
First Merchants Bank, Lafayette Bank & Trust
02.2011 - 08.2012
High School Diploma - College Prep
Pickerington Central High School