Chris Taulbee
Cleves,OH
Summary
Results-driven Collections Manager with expertise in team leadership, compliance management, and strategic analysis. Proven ability to enhance customer communication and develop collection strategies that drive timely payments and improve overall financial performance.
Overview
24
24
years of professional experience
Work History
Specialty Collections Manager
US Bank National Association
Cincinnati, OH
02.2024 - Current
- Managed collections team to ensure timely payments and compliance with policies.
- Developed strategies to improve customer communication and payment processes.
- Analyzed account data to identify trends and inform collection strategies.
- Trained staff on best practices for customer interactions and conflict resolution.
- Collaborated with legal team on account escalations and bankruptcy cases.
- Developed and improved procedures for collection of past due amounts.
- Identified potential areas of improvement in collections process and implemented changes accordingly.
- Analyzed customer payment trends and developed strategies to reduce overdue accounts.
- Collaborated with legal department to initiate litigation against delinquent customers when necessary.
- Developed collection methods to achieve or exceed company financial goals.
Pre-Charge Off Collections Manager
US Bank National Association
Cincinnati, OH
02.2018 - 02.2024
- Managed the collection activities for accounts ranging from 30 plus days delinquent to charge off for multiple products as well as managing the Post Bankruptcy Servicing team. Other responsibilities include but are not limited to:
- · Analyze gross write off inventory to identify opportunities for specialized focus
- · Responsible for final review of US Bank hardship programs to ensure all qualifications are met
- · Subject matter expert for repossession reinstatement/redemptions
- · Primary liaison between the collections and repossession teams
- · Manage collectors to ensure maximum customer service
- · Performance management to key KPI metrics
- · Analyzing the Bankruptcy Post Servicing inventory to identify accounts to be assigned for repossession
Legal/Pre Legal Collections
Weltman, Weinberg & Reis
Cincinnati, OH
01.2002 - 02.2018
- Managed one of the nation’s premier creditor rights law firm. Managed Legal and Pre-Legal Collections in addition to work-flow analysis, inventories, contact rates, cost and client analysis. Other responsibilities included but not limited to:
- · Expert knowledge regarding FDCPA, SCRA and CFPB guidelines
- · Maximized profitability through superior customer service
- · Established and adhered to performance metrics and staffing, including hiring and disciplinary actions
- · Supported operational demands and business objective through staff development
- · Managed call center dialer operations, including scheduling, monitoring and analysis of all daily dialer
- campaigns to ensure optimum contact times and revenue collection
- · Developed legal manuals and procedures for six different states
- Coordinated scheduling, interviewing, route management, and corrective actions.
- PRE-LEGAL COLLECTIONS SUPERVISOR (2004 to 2007)
- Developed training for pre-legal collections staff. Other responsibilities included but not limited to:
- · Analyzing KPI statistics to identify accounts for specialized focus.
- · Responsible for scheduling, interviewing, route management and corrective action
- PRE-LEGAL COLLECTOR (2002 to 2004)
- Managed approximately 1,200 pre-legal collection files for all states. Other responsibilities include but are not limited to:
- · Consistently met and exceeded monthly goals
- · Developed workflows for specific clients to increase revenue and frequency of work
Education
Bachelor of Arts - Business Administration And Management
University of Tennessee
Tenessee05-1998
Skills
- Collections strategy
- Compliance management
- Account analysis
- Regulatory adherence
- Customer relationship management
- Debt recovery
- Process improvement
- Team leadership
- Conflict resolution
- Debt recovery regulations
- Legal compliance
Timeline
Specialty Collections Manager
US Bank National Association
02.2024 - Current
Pre-Charge Off Collections Manager
US Bank National Association
02.2018 - 02.2024
Legal/Pre Legal Collections
Weltman, Weinberg & Reis
01.2002 - 02.2018
Bachelor of Arts - Business Administration And Management
University of Tennessee