CHRIS TAYLOR

(n the current AR25-1 and AR 25-2 mt duties are as follows. Provides customer support for Garrison IT equipment, software, systems, interfaces, and networks. Serve as Helpdesk specialist to assist over 3000 soldiers and 4000 workstations, this included support as a System Administrator

• Responsible for the systems, procedures and policies that foster the adoption of new technologies, including hardware, software and communications. Provides IT Help Desk services, technical support, and technical training to the Southeast Regional Network Enterprise Center.
• Recommends new or revised operating procedures and controls to meet the operating requirements for system users.
• Serves as technical and administrative manager for automated systems, including electronic data processing, word processing and telecommunications systems.
• Monitors system and device utilization and develops system configurations for both new and existing equipment.
• Performs system maintenance and repair activities, as well as software and hardware enhancements.
• Supports the operation of systems/pilot testing of new systems in accordance with documented procedures established in DISA.
• Manage all technical and non-technical aspects of the regional field support sites relating to customer support operations, involving providing computer network, LAN/WAN connectivity, workstation service support, Help Desk field support.

• Domtar computers and the associated networks in both the Business and Process Control environments
• Develop and maintain systems documentation, including Active Directory and network diagrams
• Provides ongoing feedback/communication to LSC and team members
• Promote IT Cyber Security best practices on a daily basis via your actions and your communication
• Coordinates and supports activities assigned by the Service Desk, or other internal IT teams or projects
• Coordinate infrastructure work with vendor perform and/or help support Tier 1, 2 & 3 hardware break-fix services on PCs, Laptops, Network Printers, Servers, etc.
• Perform and/or help support Tier 1, 2 & 3 IMAC (installs, moves, adds, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, Laptops, Printers, Wireless Handhelds, etc.
• Perform Tier 1, 2 & 3 support services installing and troubleshooting hardware, software, and networks

• Ensures work/escalated issues are addressed and completed in a timely manner. Demonstrates familiarity with www, internet, email, TCP/IP, OS, networking and routers to troubleshoot hardware/software configurations, To include Avaya phone system. Collects, compiles, and analyzes data to identify trends from statistical analysis and improving Customer Service.

• As a sysadmin, I’m responsible for the daily upkeep, configuration, and reliable operation of four types of Dell computer systems six kinds of HP laptop, for six different clients to include maintenance of nine Dell servers and fourteen Cisco phone systems and switches. I seeks to ensure that the uptime, performance, resources, and security of the entire Network is managed correctly to meet the needs of the users.

• Network Instructor dedicated to the instruction of the A+ 901and 902 Certification, Network+ and Security+ Certification. Teaching adult with no IT knowledge at all. This is a Work Force development program that is dedicated to getting people back into the labor force, by offering adults careers that will give them the best possible employment opportunity and to never relies on services of the state.

• In support of the STEM Program and CTE I have created a classroom environment that develops in each student an awareness of the role of Information Technology in today society. Curriculum writing and development of lesson plans and supplementary material compatible with daily instructional philosophy needs of each student. Conduct lessons and training, to secure Comptia A+ 801 & 802 exam certification and instruction to pass Microsoft MTA Exam 98-366: Networking Fundamentals
• Advisor of “SkillsUSA” student organization advising in the field of, Programming, 3D Simulations, and Computer Systems.
• Provide direction to advanced Computer System students in support of “Bridging the Gap” program sponsored by Virginia Star (http://vastar.org/ ). A program whereby students refurbish donated computers from private and government originations then donate the computers to the community.
• Increased classroom enrollment thru a 3-week Summer technology enrichment program
• The only school in the Newport News and the City Hampton School system to have established a 4-week Cyber Security summer boot-camp program. http://www.dailypress.com/news/education/dp-nws-summer-programs-20160728-story.html
• Course instruction has secured 12 students, grades 9-12 for the last 2 years with summer internships and two (2) graduating student with full time employment with the Newport News Public Schools “Technology Department”