Microsoft Office 365
Chris Thompson
Sales Account Manager/Product Development
Birmingham,MI
Summary
Highly effective Account Manager bringing comprehensive background managing top accounts for wide variety of companies in various industries. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Sales Account Manager
The Magni Group
Birmingham, MI
03.2021 - 06.2022
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Anticipated clients' needs by staying in touch on regular basis.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Non-automotive account management focused on renewables, heavy truck, and industrial accounts.
- Worked with the OEMs directly to achieve the needs for the coatings that they needed to achieve the corrosion protection that they required in their specifications.
Product Development
The Magni Group
Birmingham, MI
03.2019 - 06.2022
- Hosted product demonstrations and promoted features to clients.
- Maintained internal product knowledge database.
- Supported future project development through drafting of marketing requirements materials.
- Developed creative presentations, trend reports, kitted assets and product data sheets.
- Developed insights on marketing campaigns to assess performance against goals.
- Provided research and development on products to showcase benefits and retain customers.
- Worked directly with the account managers and the research and development team to achieve the design goals for the coatings that were being developed for the OEM specification.
Technical Service Representative
The Magni Group
Birmingham, MI
03.2018 - 03.2019
- Prepared product performance reports by collecting data on customer feedback and reported failure rates.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Promoted efficiency among departments with prompt resolution of system issues.
- Provide technical support to 10 accounts to troubleshoot any problems that arose during the application of the coatings.
Golf Professional
Oakland Hills Country Club
Bloomfield Township, MI
04.2008 - 03.2017
- Educated customers on products and equipment, which provided information needed to make appropriate purchases.
- Surveyed members and guests on club amenities, services and [Type] program to determine level of satisfaction and recommendations for improvement.
- Assisted Head Golf Professional with making purchases for club pro shop.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assistant Golf Professional
Sawgrass Country Club
Ponte Vedra Beach, FL
09.2005 - 03.2008
- Educated customers on products and equipment, which provided information needed to make appropriate purchases.
- Initiated and planned summer camp program for children, helping cultivate love for golf in younger generation.
- Assisted manager with making purchases for club pro shop.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Arts - Business Management
Florida State University
Tallahassee, FL 07.1999 - 12.2003
Skills
Business growth and retention
undefinedSoftware
Timeline
Sales Account Manager
The Magni Group
03.2021 - 06.2022
Product Development
The Magni Group
03.2019 - 06.2022
Technical Service Representative
The Magni Group
03.2018 - 03.2019
Golf Professional
Oakland Hills Country Club
04.2008 - 03.2017
Assistant Golf Professional
Sawgrass Country Club
09.2005 - 03.2008
Bachelor of Arts - Business Management
Florida State University
07.1999 - 12.2003
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