Human-focused multi-passionate creative leader with 10+ years of experience managing teams. Demonstrated success in facilitating complex creative projects, developing and running learning workshops, and mentoring emerging talent.
Overview
16
16
years of professional experience
Work History
Gamification Project and Internal Development Lead
The Octalysis Group
04.2018 - Current
Led multidisciplinary creative teams on multi-month projects from inception to implementation.
Integratied strategy, behavioral science, and narrative development in fields of Biotech, Consumer Electronics, Wellness, and Web3 (including a collectible card game).
Upleveled leadership and client management skills with key team members through coaching, mentorship, and developing internal training tools.
Designed and facilitated experiential training workshops for a 13-person team.
Created internal narrative design tools and external deliverables, including storylines for ARGs and non-linear narratives.
Curriculum Manager
Thrive Academy
08.2015 - 04.2018
Developed and implemented curriculum workflows, from content creation to online management and event delivery.
Trained team members in production and logistics processes.
Team and Leadership Facilitator
Synergy Learning Systems
09.2015 - 10.2017
Facilitated experiential learning activities (ropes course, product launch simulations, etc) on team culture and leadership development for Silicon valley tech companies and educational organizations.
Customized activities to align with organizational objectives.
Route Manager
Custom Touch Vending LLC
09.2009 - 07.2016
Managed independent vending route operations, including scheduling, customer service, and inventory control.
Developed training materials and educational content for online library.
Education Content Developer
NeuroSky
04.2012 - 08.2012
Led a team to create multimedia educational modules about entrepreneurship, communication, and global sustainability challenges - to help found an innovation hub for the Malaysian government.
<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health
Business Development / Director of Business Development at Virginia Beach Psychiatric CenterBusiness Development / Director of Business Development at Virginia Beach Psychiatric Center
<ul>
<li>Led a cross-functional team on the development and delivery of a custom CMS platform for <strong>Jagran New Media</strong>, streamlining editorial workflows and improving content publishing efficiency.</li>
<li>Managed end-to-end project lifecycle: sprint planning, backlog grooming, resource allocation, task prioritization, and delivery tracking.</li>
<li>Acted as the main point of contact between internal teams and client stakeholders.</li>
<li>Conducted product demos, client visits, and requirement walkthroughs.</li>
<li>Took ownership of UAT planning, coordination, and successful sign-offs.</li>
<li>Led the QA team and ensured high product quality through thorough manual and automation testing strategies.</li>
<li>Prepared technical documentation, project updates, and reporting dashboards for internal and client use.</li>
</ul> at Tatvic Analytics Pvt. Ltd.<ul>
<li>Led a cross-functional team on the development and delivery of a custom CMS platform for <strong>Jagran New Media</strong>, streamlining editorial workflows and improving content publishing efficiency.</li>
<li>Managed end-to-end project lifecycle: sprint planning, backlog grooming, resource allocation, task prioritization, and delivery tracking.</li>
<li>Acted as the main point of contact between internal teams and client stakeholders.</li>
<li>Conducted product demos, client visits, and requirement walkthroughs.</li>
<li>Took ownership of UAT planning, coordination, and successful sign-offs.</li>
<li>Led the QA team and ensured high product quality through thorough manual and automation testing strategies.</li>
<li>Prepared technical documentation, project updates, and reporting dashboards for internal and client use.</li>
</ul> at Tatvic Analytics Pvt. Ltd.