Chris Townsend
8354 N.Legacy Loop,FL
Summary
Customer Sales and Service Representative with a proven track record at SiteOne Landscape Supply, excelling in customer satisfaction and order processing.
Professional in sales and customer service with proven track record of driving results and enhancing customer satisfaction. Skilled in building strong relationships, problem-solving, and adapting to changing business needs. Known for collaborating effectively within teams, maintaining high standards, and consistently achieving targets. Proficient in communication, conflict resolution, and sales strategies.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
28
28
years of professional experience
Work History
Customer Sales and Service Representative
SiteOne Landscape Supply
4814 SW 60th Ave, Ocala, Fl 34474
08.2013 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers with product selection, enhancing their purchasing experience and satisfaction.
- Processed orders accurately using inventory management systems to ensure timely fulfillment.
- Trained new team members on customer interaction protocols and product knowledge.
- Handled calls promptly and with courteous professionalism.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Participated in industry events and trade shows, representing the company professionally and expanding the client base through networking efforts.
Owner/Operator
Ideal Landscaping and Lawn Care
Citrus Springs, FL
06.2000 - 09.2013
- Managed daily operations, ensuring high-quality lawn care and landscaping services.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
Assistant Golf Course Superintendent
Black Diamond Ranch Golf And Country Club
Lecanto, FL
03.2000 - 11.2001
- Assisted in managing daily maintenance operations for golf course and landscaping.
- Collaborated with superintendent to develop and implement agronomic plans.
- Supervised crew to ensure adherence to safety protocols and operational standards.
- Trained staff on proper equipment operation and maintenance procedures.
- Oversaw safe handling of all hazardous materials used in grounds maintenance.
Assistant Superintendent
Isleworth Country Club
Windermere, FL
05.1998 - 03.2000
- Collaborated with the Golf Course Superintendent to develop long-term improvement plans for the facility.
- Conducted regular inspections of golf course facilities to maintain quality standards.
- Maintained healthy turf conditions by applying proper fertilization and irrigation techniques.
Education
A.S. in Golf Course Operations - Golf Course Operations
Lake City Community College
Lake City, FL08-1998
Skills
- Strong organizational skills
- Regulatory compliance
- Goal oriented
- Contact follow-up
- Teamwork and collaboration
- Order processing
- Customer service
- Stock management
- Shipping and receiving
- Problem-solving abilities
- Excellent communication
- Attention to detail
Timeline
Customer Sales and Service Representative
SiteOne Landscape Supply
08.2013 - Current
Owner/Operator
Ideal Landscaping and Lawn Care
06.2000 - 09.2013
Assistant Golf Course Superintendent
Black Diamond Ranch Golf And Country Club
03.2000 - 11.2001
Assistant Superintendent
Isleworth Country Club
05.1998 - 03.2000
A.S. in Golf Course Operations - Golf Course Operations
Lake City Community College
Served in the US Marines
1990-1994 Served my Country
Certified Pest Control applicator in the State of Fl.
Licence is required to apply chemicals