Chris Vandegrift
Fort Walton Beach,FL
Summary
Dynamic and results-oriented professional with over 5 years of experience in IT system administration. Demonstrated expertise in managing large-scale Microsoft environments, providing advanced 2nd line support and optimizing operational efficiency.
Overview
8
8
years of professional experience
Work History
System Analyst
FreshEdge, LLC
09.2024 - Current
- Provided technical support for their ERP solution Produce Pro.
- Delivered level I/II technical support for the organization's 17 subsidiaries across the continental United States.
- Configured and managed workstation environments to enhance user experience.
- Maintained optimal performance of Zebra printers and scanners through systematic troubleshooting and firmware upgrades.
- Configured and managed devices in Microsoft 365, SharePoint, and Intune ensuring 99% uptime for end users.
Help Desk Tier II
White-Wilson Medical Center
02.2020 - 09.2024
- Managed a Microsoft environment with 500 clients and servers, ensuring seamless operation.
- Configured and managed 30+ Group Policies to enhance system security and efficiency.
- Developed automation scripts using PowerShell for system management.
- Provided tier 1/2/3 technical support for Microsoft 365 and Azure cloud services.
- Provided analytical support, resolving 95% of complex technical issues within SLA using advanced diagnostic tools and techniques, improving user satisfaction by 20% over six months.
- Developed comprehensive documentation for troubleshooting procedures, reducing the average resolution time by 25% over 12 months by using NinjaOne for knowledge management.
Centralized Scheduling Supervisor
White-Wilson Medical Center
11.2018 - 02.2020
- Supervised a team of up to 13 schedulers, ensuring efficient operation and high-morale.
- Coordinated scheduling for 20 healthcare providers across various specialties.
- Implemented strategies to reduce dropped call rates to 10-12% and average call times to 3 minutes.
Scheduler, Team Lead
White-Wilson Medical Center
02.2017 - 11.2018
- Handled numerous appointment requests, ensuring accurate and prompt scheduling.
- Prepared hospital records for patient appointments to supply healthcare providers complete patient information.
- Efficiently managed scheduling conflicts and patient issues.
Education
Bachelor of Science - Business Administration, Project Management
Northwest Florida State College
Niceville, FL05.2011
Skills
- Microsoft 365 Administration
- Windows OS Deployment and Troubleshooting
- Network Infrastructure Management
- Technical Support (Tier 1/2/3)
- Automation Scripting (PowerShell)
- Ticketing Proficiency
- Strong interpersonal skills
- Proactive and self-motivated
- Leadership
Timeline
System Analyst
FreshEdge, LLC
09.2024 - Current
Help Desk Tier II
White-Wilson Medical Center
02.2020 - 09.2024
Centralized Scheduling Supervisor
White-Wilson Medical Center
11.2018 - 02.2020
Scheduler, Team Lead
White-Wilson Medical Center
02.2017 - 11.2018
Bachelor of Science - Business Administration, Project Management
Northwest Florida State College
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