Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chris Vandegrift

Fort Walton Beach,FL

Summary

Dynamic and results-oriented professional with over 5 years of experience in IT system administration. Demonstrated expertise in managing large-scale Microsoft environments, providing advanced 2nd line support and optimizing operational efficiency.

Overview

8
8
years of professional experience

Work History

System Analyst

FreshEdge, LLC
09.2024 - Current
  • Provided technical support for their ERP solution Produce Pro.
  • Delivered level I/II technical support for the organization's 17 subsidiaries across the continental United States.
  • Configured and managed workstation environments to enhance user experience.
  • Maintained optimal performance of Zebra printers and scanners through systematic troubleshooting and firmware upgrades.
  • Configured and managed devices in Microsoft 365, SharePoint, and Intune ensuring 99% uptime for end users.

Help Desk Tier II

White-Wilson Medical Center
02.2020 - 09.2024
  • Managed a Microsoft environment with 500 clients and servers, ensuring seamless operation.
  • Configured and managed 30+ Group Policies to enhance system security and efficiency.
  • Developed automation scripts using PowerShell for system management.
  • Provided tier 1/2/3 technical support for Microsoft 365 and Azure cloud services.
  • Provided analytical support, resolving 95% of complex technical issues within SLA using advanced diagnostic tools and techniques, improving user satisfaction by 20% over six months.
  • Developed comprehensive documentation for troubleshooting procedures, reducing the average resolution time by 25% over 12 months by using NinjaOne for knowledge management.

Centralized Scheduling Supervisor

White-Wilson Medical Center
11.2018 - 02.2020
  • Supervised a team of up to 13 schedulers, ensuring efficient operation and high-morale.
  • Coordinated scheduling for 20 healthcare providers across various specialties.
  • Implemented strategies to reduce dropped call rates to 10-12% and average call times to 3 minutes.

Scheduler, Team Lead

White-Wilson Medical Center
02.2017 - 11.2018
  • Handled numerous appointment requests, ensuring accurate and prompt scheduling.
  • Prepared hospital records for patient appointments to supply healthcare providers complete patient information.
  • Efficiently managed scheduling conflicts and patient issues.

Education

Bachelor of Science - Business Administration, Project Management

Northwest Florida State College
Niceville, FL
05.2011

Skills

  • Microsoft 365 Administration
  • Windows OS Deployment and Troubleshooting
  • Network Infrastructure Management
  • Technical Support (Tier 1/2/3)
  • Automation Scripting (PowerShell)
  • Ticketing Proficiency
  • Strong interpersonal skills
  • Proactive and self-motivated
  • Leadership

Timeline

System Analyst

FreshEdge, LLC
09.2024 - Current

Help Desk Tier II

White-Wilson Medical Center
02.2020 - 09.2024

Centralized Scheduling Supervisor

White-Wilson Medical Center
11.2018 - 02.2020

Scheduler, Team Lead

White-Wilson Medical Center
02.2017 - 11.2018

Bachelor of Science - Business Administration, Project Management

Northwest Florida State College
Chris Vandegrift