Microsoft powerpoint
Chris Velasco
Customer Service Representative
Springdale,AR
Summary
Experienced customer service employee with over 6 years of experience in working with people. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
1
1
Language
6
6
years of professional experience
Work History
Detention Officer
Washington County Sheriff's Office
Fayetteville, AR
07.2015 - 05.2019
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Verified identification using specialized databases and methods such as fingerprinting.
- Facilitated video arraignment processes as part of judicial process.
- Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
Resolution Specialist
Walmart Home Office
Springdale, AR
10.2019 - Current
- Provided primary customer support to internal and external customers in fast-paced environment.
- Entered customer interaction details in Oracle software to track requests, document problems and record solutions offered.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High school diploma -
Greenland High School
Greenland, AR 06.2015 - 06.2015
Skills
Complaint resolution
Report preparation
Technical Support
Good listening skills
Creative problem solving
Time management
Safety and security
File and records management
Conflict resolution
Microsoft Office
Customer Service
Written Communication
Software
Microsoft Word
Google drive
Photoshop
Interests
Building computers, learning new technology, repairing/setting up new equipment
Timeline
Resolution Specialist
Walmart Home Office
10.2019 - Current
Detention Officer
Washington County Sheriff's Office
07.2015 - 05.2019
High school diploma -
Greenland High School
06.2015 - 06.2015