Microsoft powerpoint
Chris Velasco
Customer Service Representative
Springdale,AR
Summary
Experienced customer service employee with over 6 years of experience in working with people. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
1
1
Language
6
6
years of professional experience
Work History
Detention Officer
Washington County Sheriff's Office
Fayetteville, AR
07.2015 - 05.2019
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Verified identification using specialized databases and methods such as fingerprinting.
- Facilitated video arraignment processes as part of judicial process.
- Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
Resolution Specialist
Walmart Home Office
Springdale, AR
10.2019 - Current
- Provided primary customer support to internal and external customers in fast-paced environment.
- Entered customer interaction details in Oracle software to track requests, document problems and record solutions offered.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High school diploma -
Greenland High School
Greenland, AR 06.2015 - 06.2015
Skills
Complaint resolution
Software
Microsoft Word
Google drive
Photoshop
Interests
Building computers, learning new technology, repairing/setting up new equipment
Timeline
Resolution Specialist
Walmart Home Office
10.2019 - Current
Detention Officer
Washington County Sheriff's Office
07.2015 - 05.2019
High school diploma -
Greenland High School
06.2015 - 06.2015
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