Chris Weinberg
Kettering,OH
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Experienced Director of Operations proficient in managing fast casual operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Director of Operations / Operator
Marco's Pizza
Cincinnati, OH
03.2020 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster productive and engaging work environment.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Defined, implemented, and revised operational policies and guidelines.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Established and monitored quality assurance standards to achieve operational excellence.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Monitored and coordinated workflows to optimize resources.
District Manager / Operator
Marco's Pizza
Cincinnati, OH
12.2018 - 03.2020
- Supervised [Number] locations to enforce high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
Restaurant General Manager / Operator
Marco's Pizza
Lebanon, OH
02.2016 - 12.2018
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
- Fostered a positive work environment to improve team morale and productivity levels.
- Reduced costs with thorough budget analysis and strategic financial planning.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Strengthened brand awareness through the development of engaging promotional materials and online presence management.
- Optimized inventory management, implementing accurate forecasting methods to minimize stock discrepancies and prevent excess waste.
- Implemented quality assurance measures, ensuring consistent delivery of high-quality products and services.
- Enhanced employee retention, providing ongoing training and development opportunities.
Restaurant General manager
Buckeye valley pizza hut
Lebanon, OH
01.2015 - 02.2016
- 14% overall sales growth in less than 12 months of becoming RGM
- Excelling HQSC and Food Safety inspections.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Shift Manager/Driver
Buckeye valley pizza hut
Lebanon, OH
01.2013 - 01.2015
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Shift Manager
Buckeye valley pizza hut
01.2012 - 01.2013
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Lead Cook
Buckeye valley pizza hut
01.2011 - 01.2012
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
Cook
Buckeye valley pizza hut
01.2010 - 01.2011
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Education
High School Diploma - Marketing
Kettering Fairmont High School
01.2003
Skills
- Over 12 years in managerial positions
- Current Director Of Operations
- Experience with FMS, Foodtec and MOMS Operating Systems
- Operational Efficiency
- Operations Oversight
- Strategic planning and execution
- Quality Assurance
- Cost Control
- Leadership training
- Schedule oversight
- Operations Management
- Team Leadership
- Decision-Making
- Process Improvement
- Troubleshooting computer hardware
- Communicate in a courteous and efficient manner
- Confident ability to work independently and with others
- Excellent leadership and customer service skills
- Integrity
- Resource Allocation
- Staff training/development
- Staff Management
- Customer Service Management
- Employee Relations
- Effective leader
- Hiring and Onboarding
- Performance Improvements
- Schedule Management
- Performance Evaluations
- Cost Reduction
- Inventory Tracking and Management
Timeline
Director of Operations / Operator
Marco's Pizza
03.2020 - Current
District Manager / Operator
Marco's Pizza
12.2018 - 03.2020
Restaurant General Manager / Operator
Marco's Pizza
02.2016 - 12.2018
Restaurant General manager
Buckeye valley pizza hut
01.2015 - 02.2016
Shift Manager/Driver
Buckeye valley pizza hut
01.2013 - 01.2015
Shift Manager
Buckeye valley pizza hut
01.2012 - 01.2013
Lead Cook
Buckeye valley pizza hut
01.2011 - 01.2012
Cook
Buckeye valley pizza hut
01.2010 - 01.2011
High School Diploma - Marketing
Kettering Fairmont High School