Chris Welch
Derby,Kansas
Summary
Accomplished Vehicle Operations Manager at Enterprise Mobility, adept in strategic planning and team leadership, significantly enhanced operational efficiency and customer satisfaction. Expert in process improvement and staff development, successfully mentored future leaders, achieving departmental goals through innovative strategies and effective negotiation skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
30
30
years of professional experience
Work History
Vehicle Operations Manager
Enterprise Mobility
08.1997 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Branch Manager
Enterprise Mobility
05.1994 - 08.1997
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Bachelor of Science - Biological And Physical Sciences
Kansas State University
Manhattan, KS08.1991
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Performance Management
- Staff Development
- Performance Evaluations
- Marketing
- Budget Control
- Key Performance Indicators
- Customer Service
- Decision-Making
- Training and Development
- Employee Coaching and Mentoring
- Goal Setting
- Negotiation and Conflict Resolution
- MS Office
- Process Improvement
- Employee Development
- Onboarding and Orientation
- Preventive Maintenance
Timeline
Vehicle Operations Manager
Enterprise Mobility
08.1997 - Current
Branch Manager
Enterprise Mobility
05.1994 - 08.1997
Bachelor of Science - Biological And Physical Sciences
Kansas State University
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