CHRIS WELLS
New Bern,NC
Summary
Dynamic collections manager with over 10 years thriving in high pressure, team atmospheres. Extensively trained in multiple ERP systems. Strong team leader with clear record of success building collections team while meeting revenue and staff retention goals.
Overview
16
16
years of professional experience
Work History
Credit and Collections Supervisor B2B
Medical Solutions
07.2022 - Current
- Build and lead a team of credit and collection analysts responsible for over 50 to 100 million a month in AR
- Work with Hospital CEO, CFO, and COO to resolve balances
- Help resolve billing issues
- Supervised direct reports and enforced adherence to established procedures and deadlines
- Resolved escalated complaints and answered questions regarding policies and procedures
- Implemented and enforced corporate and departmental policies and service standards
- Collaborated with department leads and senior management to coordinate operations and drive improvements
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance
- Mentored employees in complex issue resolution and drafted scripts for addressing common challenges.
Medical Collections Analyst & Trainer
HCA Parallon Remote
10.2020 - 07.2022
- Compiled and refined the daily accounting to provide management with key information necessary to make changes in daily production
- Developed, implemented, and managed the accounting operations, and procedures for the accounts receivable/credit and collections department through month-end
- Handled customer requests and resolved problems, including all disputes
- Provided technical support and training to sales staff and established policies and procedures for sales and accounts receivable
- Maintained customer satisfaction through timely, courteous, and accurate response to customer's inquiries
- Leadership award three times/nominated directors cut Resolved 1.8 million in one year.
Operations Manager
Pro-Serv
10.2019 - 10.2020
- Oversight on Credit and Collections B2B
- Managed a team of fifteen technicians.
Collections Manager
N-Thrive
11.2017 - 10.2019
- Medical collections/RCM
- Compiled and refined the daily accounting to provide management with key information necessary to make changes in daily production
- Developed, implemented, and managed the accounting operations, and procedures for the accounts receivable/credit and collections department through month-end
- Handled customer requests and resolved problems, including all disputes
- Provided technical support and training to sales staff and established policies and procedures for sales and accounts receivable
- Maintained customer satisfaction through timely, courteous, and accurate responses to customer's inquiries
- Oversight on over one hundred customers with balances ranging from over 1 million dollars, up to 20 collectors.
General Manager
The Flipside
07.2012 - 11.2017
- Oversight of operations and Motivated staff through acknowledgment of hard work, and achievements and instilling accountability while leading by example
- Delivered business strategy and developed systems and procedures that improved the quality and efficiency of operations
- Planned and coordinated events for the restaurant by locating venues, interviewing catering staff, designing invitations, and creating guest lists
- Responsible for all daily operations including schedule creation to provide the highest customer service and product available.
Collection Manager
PRC
01.2008 - 12.2012
- Oversight of the Medical collections team
Education
Doctor Of Business Administration - Strategy and Innovation
Capella University
Minneapolis, MN09.2024
Master Of Business Administration - Project Management
Capella University
Minneapolis, MN12.2021
Bachelor Of Science - Business
Capella University
Minneapolis, MN02.2021
Skills
- Portfolio Management
- Compliance Management
- Data Analytics
- Credit management
- Debt recovery expertise
- Cost Data Analysis
- Strategy Development
- Critical Thinking
- Relationship Building
- Employee Training Oversight
- Business Relationship Management
- Proactive and Focused
- Team Building Leadership
- Staff Recruitment and Hiring
- Goal Setting
Timeline
Credit and Collections Supervisor B2B
Medical Solutions
07.2022 - Current
Medical Collections Analyst & Trainer
HCA Parallon Remote
10.2020 - 07.2022
Operations Manager
Pro-Serv
10.2019 - 10.2020
Collections Manager
N-Thrive
11.2017 - 10.2019
General Manager
The Flipside
07.2012 - 11.2017
Collection Manager
PRC
01.2008 - 12.2012
Doctor Of Business Administration - Strategy and Innovation
Capella University
Master Of Business Administration - Project Management
Capella University
Bachelor Of Science - Business
Capella University
Similar Profiles
Andrew FinleyAndrew Finley
Account Manager / Senior Healthcare Recruiter at Medical SolutionsAccount Manager / Senior Healthcare Recruiter at Medical Solutions
Lacey CookLacey Cook
Register Respiratoy Therapist at Medical SolutionsRegister Respiratoy Therapist at Medical Solutions
Kenneth MaderaKenneth Madera
Travel Nurse at Medical SolutionsTravel Nurse at Medical Solutions
Troi BurchTroi Burch
Certified Surgical Technologist at Medical SolutionsCertified Surgical Technologist at Medical Solutions
Amy TolerAmy Toler
Marketing Manager at Combat WaterfowlMarketing Manager at Combat Waterfowl