Chris Wofford

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.

• Provided ongoing coaching to staff members, promoting skill development and career progression.
• Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
• Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
• Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
• Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
• Increased customer satisfaction with enhanced staff training and regular performance evaluations.

Played vital role in managing daily operations of four profitable new restaurants.

• Reduced food waste through better inventory management and portion control, leading to increased profitability.
• Increased customer satisfaction by implementing effective staff training and performance management programs.
• Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
• Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Implemented operational strategies and effectively built customer and employee loyalty.