Summary
Overview
Work History
Education
Skills
Timeline
Generic

ODELL WORKMAN

Acworth,GA

Summary

Dynamic and results-driven professional with extensive experience at Prime Care Health Care, specializing in patient-centered care planning and interpersonal engagement. Proven track record in enhancing client satisfaction through effective collaboration and organized care strategies. Adept at monitoring health status and implementing care plans, ensuring compliance and safety for all clients.

Overview

15
15
years of professional experience

Work History

Structured Health Care Provider

Prime Care Health Care
03.2021 - Current
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Maintained cleanliness and organization within client environments to promote well-being.
  • Collaborated with healthcare professionals to implement care plans effectively.
  • Monitored client health status, reporting changes to appropriate parties promptly.

Bonding Agent

Aable Bail Bonds
12.2018 - 01.2020
  • Managed client interactions to facilitate efficient bonding processes.
  • Developed and maintained relationships with clients, ensuring compliance with regulatory requirements.
  • Coordinated with legal and financial institutions for timely processing of bonds.
  • Trained junior staff on bonding procedures and best practices for improved workflow.
  • Analyzed case documentation to ensure accuracy and completeness before submission.
  • Assisted clients in navigating complex regulatory environments, ensuring compliance with all applicable laws and regulations.

Customer Service Representative Team Lead

Comcast
03.2012 - 10.2018
  • Led customer service team in resolving complex issues, enhancing overall client satisfaction.
  • Streamlined communication processes between departments, improving response times and efficiency.
  • Mentored new representatives on best practices and company policies, fostering a collaborative environment.
  • Developed training materials that improved onboarding experience for new hires.
  • Implemented quality assurance measures to ensure compliance with service protocols and standards.

Bonding Agent

All Access Bonds (Surety Co.)
10.2010 - 03.2012
  • Organized detailed record-keeping systems to maintain accurate records of all transactions related to bonds issued or managed.
  • Implemented tracking systems for monitoring bond status, improving client communication and satisfaction.
  • Facilitated dispute resolutions between clients and surety companies when claims or conflicts arose within bonded projects or contracts.
  • Negotiated favorable terms with underwriters, securing competitive rates for clients.

Education

Communication Design

Cleveland Institute of Art:
Cleveland, OH
06-2006

Skills

  • Patient-centered care planning
  • Organized grocery procurement
  • Interpersonal engagement
  • Prescription tracking assistance

Timeline

Structured Health Care Provider

Prime Care Health Care
03.2021 - Current

Bonding Agent

Aable Bail Bonds
12.2018 - 01.2020

Customer Service Representative Team Lead

Comcast
03.2012 - 10.2018

Bonding Agent

All Access Bonds (Surety Co.)
10.2010 - 03.2012

Communication Design

Cleveland Institute of Art:

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