Chris Yannatone
N Las Vegas,NV
Summary
Dependable and personable sales professional with strong background in retail and food service; Focused on delivering exceptional customer service and encouraging repeat business. Consistently goes beyond requirements to satisfy customers and improve business operations.
Overview
1
1
Certification
Work History
Counter Attendant
Jamba Juice
- Promptly managed customer orders for hand-crafted beverages and food items while following all mandatory health and safety protocols
- Being mindful of and maintaining consistent flow of orders and operations at all times.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns and/or complaints.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Regular lifting up to 50 pounds
Back Stock/Sales Associate
The SALON at Ulta Beauty
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Unloaded deliveries from trucks in prompt fashion.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Performed weekly inventory counts to verify stock levels.
- Kept up-to-date on store, shelf and order availability of beauty/hygiene products.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Greeted customers and directed to requested products.
- Interacted with guests in friendly and knowledgeable way.
Seasonal Sales Brand Ambassador
Lush Cosmetics
- Engaged in interpersonal interactions to suggest most recommended products to 50+ customers per day, each with varying needs and concerns
- Learned products inside and out to give best possible demonstrations and answer consumer questions.
- Communicated product value, quality and style to educate and entice potential customers.
- Provided customer service using extensive knowledge of natural ingredients used in company products for hygienic purposes
- Collaborated with demonstration team to engage large crowds.
- Increased sales by 15%
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working conditions.
- Proved successful at maintaining energetic enthusiasm while meeting tight deadlines and sales related goals in fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make quick decisions.
Bar Attendant/Cashier
STARBUCKS COFFEE COMPANY
- Managed high volume environment with average of 100 customers per day.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Collected orders and relayed them to bartenders quickly and accurately
- Maintained order efficiency and accuracy through clear communication with staff
- Quickly and clearly communicated dining orders to bar attendants; directing immediate attention to special requests or dietary restrictions
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Upsold complimentary food items such as pastries and breakfast sandwiches to enhance sales numbers and customer experience
- Inspected dishes and utensils for cleanliness
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Mojave High School
Las Vegas, NV05.2020
Skills
- Interpersonal communication
- Order entry
- Multitasking
- Billing and payment processing
- Attention to detail
- Conflict Resolution
- Teamwork and Collaboration
- Research
- Interpersonal communication
- Google workspace
- Flexible and adaptable
Accomplishments
- Generated an average of $400 in sales each shift.
- Acknowledged by management for tenacity, empathy and willingness to understand customer needs
- Received free product for winning a sales contest while working at LUSH Cosmetics, in which I sold a single customer $400 worth of product in one day
Certification
Food Handler Certification
Additional Information
- Authorized to work in the US for any employer
Reading, Writing, Independent research
I am an individual with a love of language and literature. During my school years, I was often commended by my English teachers for going above and beyond in researching topics in depth and writing long, creative essays on said topics. This love has followed me into adulthood, I hae a deep desire to absorb as much knowledge as possible and to improve my skills along the way! As an independent researcher, topics I enjoy include philosophy, spirituality, and human psychology, as well as the nature of animals and plants.
Timeline
Counter Attendant
Jamba Juice
Back Stock/Sales Associate
The SALON at Ulta Beauty
Seasonal Sales Brand Ambassador
Lush Cosmetics
Bar Attendant/Cashier
STARBUCKS COFFEE COMPANY
High School Diploma -
Mojave High School