Chris Zeller
Keizer,OR
Summary
Accomplished Regional Fulfillment Manager at Loves Travel Stop, adept in streamlining operations to enhance delivery times and customer satisfaction. Excelled in staff training and leadership, significantly increasing workforce productivity. Skilled in customer relations and problem-solving, ensuring high levels of client retention and team performance.
Overview
22
22
years of professional experience
Work History
Regional Fulfillment Manager
Loves Travel Stop
03.2021 - Current
- Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
- Tracked delivery goals and developed improvement plans to correct deficiencies.
- Increased workforce productivity by developing effective training programs tailored towards individual skill sets.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities as well as recognition for achievements accomplished at work.
- Addressed customer concerns promptly, resolving issues efficiently while maintaining a high level of professionalism and courtesy.
- Trained and supervised team members to ensure consistency in performance and adherence to company policies.
Store Manager
GCR Tire Center
09.2013 - 03.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Service Manager
Superior Tire Service Inc.
01.2003 - 09.2013
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Education
High School Diploma -
McKay
Salem, OR08-1999
Skills
- Shipping and receiving
- Warehouse Operations
- Customer Relations
- Staff Training
- Problem-solving abilities
- Multitasking
- Team Leadership
- Effective Communication
- Sales negotiation techniques
- Strong sales skills
Timeline
Regional Fulfillment Manager
Loves Travel Stop
03.2021 - Current
Store Manager
GCR Tire Center
09.2013 - 03.2021
Service Manager
Superior Tire Service Inc.
01.2003 - 09.2013
High School Diploma -
McKay
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