Stacy Meily
Jonestown,PA
Summary
Dynamic professional with extensive experience as a Shift Leader at Loves Travel Stop & Country Store, excelling in team supervision and problem-solving. Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in POS system operation and adept at multitasking, ensuring efficient service and compliance with safety standards.
Overview
23
23
years of professional experience
Work History
Shift Leader
Loves Travel Stop & Country Store
10.2016 - Current
- Directed daily functions to achieve efficient service and enhance customer satisfaction.
- Mentored team members on operational procedures.
- Resolved customer complaints promptly, enhancing overall customer experience.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
Payroll Manager
Lebanon Payroll Plus
04.2003 - 02.2014
- Managed payroll operations for varied clientele, maintaining precision and regulatory adherence
- Ensured precise payroll processing by computing overtime, vacation, and sick hours.
- Managed employee payroll and performed deduction calculations.
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
- Ensured compliance with federal, state, and local tax laws by staying current on regulations and updating policies accordingly.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Processed payroll garnishments such as tax liens and child support.
- Prepared and filed accurate and timely payroll tax returns and other related reports to comply with tax laws and regulations.
- Managed year-end payroll activities, ensuring timely and accurate W-2 distribution.
- Optimized tax filing procedures, ensuring compliance and avoiding penalties.
- Streamlined payroll processing to ensure timely and accurate employee compensation.
Education
Business & Finance Certification -
Lebanon County Career & Technology Center
Lebanon, PAHigh School Diploma - Business Administration
Northern Lebanon High School
Fredericksburg, PASkills
- Problem-solving
- Team supervision
- POS system operation
- Drawer assignments
- Multitasking Abilities
- Attention to detail
- Teamwork and collaboration
- Decision-making
Timeline
Shift Leader
Loves Travel Stop & Country Store
10.2016 - Current
Payroll Manager
Lebanon Payroll Plus
04.2003 - 02.2014
Business & Finance Certification -
Lebanon County Career & Technology Center
High School Diploma - Business Administration
Northern Lebanon High School