Summary
Overview
Work History
Education
Skills
Professional Highlights
Timeline
Generic

Chris Zeschuk

Senior IT Program Manager
Austin

Summary

With over 25 years of experience in the video game industry, I specialize in program management, focusing on delivering impactful solutions in technology-driven industries. Currently serving as a Technical Program Manager at Electronic Arts, I oversee live site reliability programs, and partner with our player facing infrastructure teams to ensure non impactful launches and promotions. Passionate about fostering collaboration and driving operational excellence, I thrive in dynamic environments that value innovation and teamwork. At Electronic Arts, I partnered with infrastructure, engineering, and game teams to enhance player experiences through meticulous program management. By identifying pain points, leading corrective actions, and managing goal-planning processes, I help drive operational success. My expertise lies in aligning crossfunctional efforts to achieve business objectives while maintaining a player-first mindset.

Organized Senior Technical Program Manager with a commitment to resolving customer issues through [Process]. Proven history of driving efficiency improvements and cost reductions. Offering analytical problem-solving and strong critical thinking skills.

Overview

16
16
years of professional experience
3
3
years of post-secondary education

Work History

Senior Technical Program Manager

Electronic Arts
11.2021 - 06.2025
  • Collaborated with the teams to obtain dates, validate peak PSU expectations, and ensure the proper awareness and checkpoints are in place for our launches and larger promotions.
  • Partnered with infrastructure, engineering and game teams to conduct root cause analysis of player impacting events and lead corrective actions.
  • Oversee the goal planning process for our Live Site Reliability teams' fiscal year and managed their programs and projects through to completion.

Senior Program Manager - EAIT

Electronic Arts
04.2015 - 11.2021
  • As an EAIT Program Manager, I work with stakeholders to determine project goals, strategies and vision.
  • I create project plans and roadmaps and then execute programs based on these plans.
  • I work with resource managers to ensure that projects are properly staffed and our finance partners to manage project budgets.
  • I strive to build strong teams and foster an ideal of working together to overcome obstacles.
  • I help drive product capabilities throughout the entire life cycle with a focus on positive customer experience.
  • I partner with all levels of the business to deliver value to our game making organizations.

BioWare Label IT Manager

Electronic Arts
08.2012 - 04.2015
  • As the BioWare Label IT manager, I managed the relationship between the BioWare Label, which consists of 8 locations worldwide, and the Information Technology organization.
  • I collaborated with the label to understand their needs and align the IT strategy to fulfill these needs.
  • I provided visibility to the label of IT activities through our governance process and use of metrics.
  • I promoted IT best practices across the label and globally.
  • I work with IT managers to set goals and ensure the label was getting their needs met or exceeded.
  • As part of this role, I was also a member of the Game Development and Site Services organization's leadership team.
  • In this capacity, I help set the strategic vision for our organization, helped prepare the Global IT budget, managed relationships, set objectives for the organization and provide leadership to the people in the organization.

Manager, Onsite Services Support

Electronic Arts
08.2009 - 08.2012
  • As the Manager of Onsite Services Support at EA-Burnaby, I successfully managed the team that provided the support to approximately 1800 users.
  • I partnered with the business to understand the businesses needs create best practices and deliver projects.
  • I managed OS and machine upgrades, technology enhancements and the implementation of new global tools.
  • I collaborated with local and global IT groups to identify service improvements and implemented new processes.
  • I assisted in the transition to EA's Global IT Service Desk, Operational Support Center and Desktop Managed Service.
  • I worked with vendors to build relationships, learn new technologies and improve the services they provided to EA.
  • From August 2010 to January 2012, I was granted the opportunity to assume the responsibilities of the Site Service Manager position in addition to my current position.

Education

Associate in Electronics Engineering Technology - MICRO-COMPUTER SPECIALIST

GRANT MACEWAN
EDMONTON, ALBERTA
09.1998 - 04.2000

Associate of Applied Business - BUSINESS ADMINISTRATION - MARKETING

NORTHERN ALBERTA INSTITUTE OF TECHNOLOGY
EDMONTON, ALBERTA
09.1991 - 04.1993

Skills

Agile project management

Teamwork and collaboration

Software development lifecycle

Continuous process improvements

Relationship management

Problem-solving abilities

Complex Problem-solving

Stakeholder management

Technical architecture

Project cost management

Professional Highlights

  • Helped develop and execute strategic vision
  • Own and deliver high-visibility programs across functional organizations
  • Collaborated with local and global groups to identify and solve problems
  • Worked with multiple teams to roll out tools and processes
  • Helped define standards and procedures and implemented them globally
  • Encouraged knowledge sharing and collaboration between studios
  • Partnered with all levels of the business to understand their needs and expectations
  • Created and managed studio and project budgets
  • Successfully managed local, regional and global projects
  • Provided mentoring, coaching and career development to staff
  • Established and continually improved vendor relationships
  • Successfully led world class support teams

Timeline

Senior Technical Program Manager

Electronic Arts
11.2021 - 06.2025

Senior Program Manager - EAIT

Electronic Arts
04.2015 - 11.2021

BioWare Label IT Manager

Electronic Arts
08.2012 - 04.2015

Manager, Onsite Services Support

Electronic Arts
08.2009 - 08.2012

Associate in Electronics Engineering Technology - MICRO-COMPUTER SPECIALIST

GRANT MACEWAN
09.1998 - 04.2000

Associate of Applied Business - BUSINESS ADMINISTRATION - MARKETING

NORTHERN ALBERTA INSTITUTE OF TECHNOLOGY
09.1991 - 04.1993
Chris ZeschukSenior IT Program Manager
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