Summary
Overview
Work History
Education
Skills
Timeline
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Yazan Lattouf

Mission Viejo,CA

Summary

Senior Technical Program Manager with 10+ years of experience leading enterprise scale Salesforce, CRM and CPQ initiatives across different technologies. Proven record of driving strategic roadmaps, delivering high revenue product launches, and aligning cross-functional teams to business priorities. Recognized multiple times as a top performer for enabling business growth, ensuring compliance, and achieving operational excellence.

Overview

12
12
years of professional experience

Work History

Senior Technical Program Manager

Zillow Group
08.2022 - Current


  • Own the Salesforce B2B portfolio and roadmap, conducting weekly reviews with senior leadership to forecast schedules, track progress against priorities, and proactively identify risks.
  • Identified fragmented sales workflows and CPQ processes, driving initiatives to unify them into scalable, standardized workflows for operators across different business units
  • Led definition and delivery of security initiatives (e.g., CPRA, TCPA) for Salesforce platforms, ensuring compliance with regulatory standards.
  • Spearheaded the launch of Zillow’s Showcase Listing product, projected to generate $150M in annual revenue.
  • Facilitated agile ceremonies (daily scrum, sprint planning, refinement) across multiple scrum teams, ensuring alignment between planned work and portfolio priorities.
  • Established a new intake process with business stakeholders to evaluate requests, size initiatives, and surface risks and dependencies early.
  • Defined KPIs and OKRs for initiatives, establishing clear success metrics that informed data driven investment decisions.
  • Leveraged AI automation to eliminate redundant administrative tasks, freeing time to focus on high-value strategic work.
  • Recognized as top performer in the organization for Q1 2024 and Q2 2025, reflecting consistent impact and leadership excellence.

Technical Product Manager

T-Mobile
04.2019 - 08.2022
  • Defined and executed Salesforce product roadmap aligned with enterprise strategy, ensuring clear handoff from business requirements to scrum teams.
  • Partnered with finance teams to assess business requirements, identify funding needs, and optimize resource allocation across initiatives.
  • Led 4 cross-functional scrum teams to deliver enterprise Salesforce initiatives, consistently meeting milestone deadlines and improving release velocity.
  • Partnered with architects and UX designers to create wireframes, technical flows, and low-level design documentation, reducing rework and speeding approvals.
  • Conducted regular system demos and incorporated stakeholder feedback, driving continuous improvements and higher user adoption.
  • Mentored and onboarded new team members, sharing best practices and promoting T-Mobile’s code of conduct.
  • Recognized as the #1 ranked Product Manager in T-Mobile’s Salesforce organization for 2021.

Product Owner

T-Mobile
03.2018 - 03.2019
  • Implemented CRM platform for retail operations, enabling sales representatives to manage prospects and customers more efficiently.
  • Partnered with stakeholders to define and prioritize requirements, translating them into actionable user stories with clear acceptance criteria.
  • Owned backlog refinement and scrum ceremonies, ensuring timely delivery of high value features.
  • Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
  • Designed and executed UAT test scenarios across staging and production, ensuring high-quality releases with minimal defects.
  • Delivered continuous improvements and system optimizations, increasing sales rep productivity and enhancing customer experience.
  • Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.

Solution Architect

T-Mobile
09.2015 - 09.2017
  • Designed and delivered an integrated enterprise data warehouse leveraging Ericsson’s billing modules, enabling scalable reporting and analytics.
  • Translated business requirements into technical architecture using agile methodology, accelerating delivery of strategic initiatives.
  • Standardized ETL processes and tools, automating data extraction and reducing manual reporting by hundreds of hours annually.
  • Performed deep dive analysis of customer transactions and financial data to provide actionable insights for business success metrics.
  • Created business process flows and technical documentation to guide development teams, ensuring alignment between business needs and system implementation.
  • Developed comprehensive documentation for solution design specifications, ensuring clear communication between stakeholders at all stages of project lifecycle.

Integration Engineer

Korek Telecom
05.2014 - 08.2015
  • Migrated CRM platform from Ericsson CBiO 2.2 to 3.0, ensuring smooth transition with zero major service disruptions.
  • Managed Ericsson’s charging database to maintain accurate customer credit and product configurations.
  • Redefined postpaid customer credit strategy and launched new product offerings using Ericsson’s rating management application.
  • Coordinated with QA teams to validate migration strategy, ensuring backward compatibility and reducing defects.
  • Oversaw provisioning of network services and optimized mediation platform processes to improve reliability.

Software Test Engineer

Asiacell Telecommunications
09.2013 - 04.2014
  • Supported large scale migration from Huawei billing to Ericsson CBiO (Charging & Billing in One) platform.
  • Oversaw end-to-end integration across billing, charging, and provisioning domains, ensuring seamless transition.
  • Managed product catalog structure and led training of frontline operators, improving adoption and reducing support tickets.
  • Provided technical guidance to junior engineers on billing and provisioning flows, improving team efficiency and accuracy.

Education

Computer Science

University of Atlanta
07-2013

Skills

  • Software development lifecycle
  • Agile project management
  • Technical architecture
  • Strategic project planning
  • Project leadership
  • Customer focused
  • Agile methodologies
  • Project planning
  • Process development
  • Strategic planning
  • Deployment plans
  • SQL data analysis
  • Proficient in Zuora
  • CRM software proficiency
  • Problem solving

Timeline

Senior Technical Program Manager

Zillow Group
08.2022 - Current

Technical Product Manager

T-Mobile
04.2019 - 08.2022

Product Owner

T-Mobile
03.2018 - 03.2019

Solution Architect

T-Mobile
09.2015 - 09.2017

Integration Engineer

Korek Telecom
05.2014 - 08.2015

Software Test Engineer

Asiacell Telecommunications
09.2013 - 04.2014

Computer Science

University of Atlanta

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