Chris Zimmerla
Commerce
Summary
Results-oriented Executive Services Manager specializing in budget management, expense tracking, and operational efficiency. Demonstrated expertise in optimizing processes and addressing customer inquiries, ensuring exceptional service and fostering team collaboration.
Overview
8
8
years of professional experience
Work History
Executive Services Manager
Carnegie Park Apartments (Villagegreen)
Southfield
11.2024 - 11.2025
- Enhanced budget management processes and expense tracking systems.
- Managed resident inquiries and resolved issues promptly.
- Coordinated maintenance requests with service teams effectively.
- Collaborated with leasing team to support tenant retention efforts.
- Assisted in developing strategies to improve operational efficiency of executive services department.
- Addressed any complaints or inquiries from clients regarding their interactions with executives.
Service Manager
Cass Lake Shore Club (Villagegreen)
Waterford
12.2021 - 02.2025
- Managed daily operations ensuring exceptional service standards for members and guests.
- Oversaw scheduling and staffing to maintain optimal service levels.
- Maintained inventory of supplies, ensuring availability for daily operations.
- Resolved customer complaints in a timely manner.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
Service Technician
Mill Creek Townhomes (Villagegreen)
Ann Arbor
11.2017 - 12.2021
- Diagnosed mechanical issues in appliances and systems for timely repairs.
- Conducted routine maintenance checks on HVAC units and plumbing systems.
- Responded promptly to resident service requests and maintenance inquiries.
- Maintained accurate records of repairs, maintenance logs, and inventory supplies.
- Assisted in developing preventive maintenance schedules for community facilities.
- Maintained accurate records of service calls, repairs, and parts used.
Education
HVAC Certification - HVAC Type I And II
Village Green
Southfield, MI02-2021
Pinckney High School
Pinckney, MI05-2002
Skills
- Budget management
- Expense tracking
- Operational efficiency
- Customer relationship management
- Maintenance scheduling
- Team collaboration
Accomplishments
Best of the Best award in 2021,2022,2023, and 2024 for top service manager
Timeline
Executive Services Manager
Carnegie Park Apartments (Villagegreen)
11.2024 - 11.2025
Service Manager
Cass Lake Shore Club (Villagegreen)
12.2021 - 02.2025
Service Technician
Mill Creek Townhomes (Villagegreen)
11.2017 - 12.2021
HVAC Certification - HVAC Type I And II
Village Green
Pinckney High School