Chrisandra Brandt
Harrisburg ,PA
Summary
Highly disciplined and reliable with experience in managing security operations and enforcing regulations within correctional facilities. Skilled in crisis intervention, conflict resolution, and team leadership, contributing to safer environment for staff and inmates. Demonstrated ability to adapt to changing situations and develop strategies that positively impact operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Correctional Officer
Dauphin County Prison
Harrisburg, PA
03.2021 - 02.2026
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Transported inmates to and from medical and dental appointments.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
Delivery Coordinator
Lowes Home Improvement
Harrisburg, PA
07.2020 - 03.2021
- Engaged with customers regarding delivery and merchandise requests.
- Set up delivery schedules, monitored progress and informed customers of delays or changes.
- Sorted packages for delivery by arranging in delivery sequence.
- Review deliveries to ensure drivers have enough information to make safe delivery and to also make sure customers’ needs were met.
- Maintain customer, colleague, and vendor relationships
- Completed merchandise inspections to look for signs of damage and check accuracy of pulled items versus ordered items.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Inspected vehicle daily and reported issues to schedule maintenance and repairs.
Head Cashier
Lowes Home Improvment
Harrisburg, PA
07.2019 - 07.2020
- Providing great customer experience to generate loyal clientele
- Monitoring sales activities to ensure that customers receive satisfactory service and quality goods
- Providing training, daily observations and monthly performance reviews for all cashiers
- Processing of customer purchases, and handling refunds and overrides
- Maintaining knowledge of current promotions, policies and security practices regarding payment and exchanges
- Resolving customer inquiries and complaints in a timely and empathetic manner.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Helped with purchases and signed customers up for rewards program.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
Cashier
Lowes Home Improvment
Harrisburg, PA
02.2019 - 07.2019
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Sales Associate
Metro By T-Mobile
Carlisle, Pennsylvania
01.2019 - 02.2019
- Deliver great customer service while informing customers about Metro by T-Mobile plans, features, products and services
- Maintain knowledge of wireless devices
- Promote product and brand awareness via social media and face to face
- Operate cash registers and balancing drawers
- Open and close store
Education
High School Diploma -
Manchester High School
Jamaica, JamaicaSome College (No Degree) - Computing and Information Technology
University of Technology
Jamaica, JamaicaAssociate of Science - Health Administration
Eastern Gateway Community College
Steubenville, OHSkills
- Inmate monitoring
- Cell inspection
- De-escalation techniques
- Safety procedures
- Incident reporting
- Crisis management
- Substance Abuse Knowledge
- Emergency response
Certification
- CPR, Red Cross - 2021
- Firearms Training - 2022
References
Robert Battaglia, Snr Officer Dauphin County Prison
Phone 8147714829
James Heckard, Retired Sergeant Dauphin County Prison
Phone 7174393350
Allie Markel, System Analyst
Milton Hershey School
Phone 7174393593
Timeline
Correctional Officer
Dauphin County Prison
03.2021 - 02.2026
Delivery Coordinator
Lowes Home Improvement
07.2020 - 03.2021
Head Cashier
Lowes Home Improvment
07.2019 - 07.2020
Cashier
Lowes Home Improvment
02.2019 - 07.2019
Sales Associate
Metro By T-Mobile
01.2019 - 02.2019
High School Diploma -
Manchester High School
Some College (No Degree) - Computing and Information Technology
University of Technology
Associate of Science - Health Administration
Eastern Gateway Community College