Chrisann Latham
Overland Park,KS
Summary
Looking for a job in the sales/customer service industry that will utilize my diverse background appropriately. Hoping to find something rewarding that matches my skill set and gives me an opportunity for advancement.
Overview
20
20
years of professional experience
Work History
Business Account Expert
T-Mobile Corporate Office
Overland Park, Kansas
10.2023 - Current
- Managed 1200 business accounts to ensure client satisfaction and retention.
- Collaborated with sales teams to support customer needs and solutions.
- Analyzed account data to identify needs for their business and family to recommend improvement and product needs
- Outbound calls to connect and build relationships with existing Business account that have a the own corporate liable business
- Building orders for products for the client and walking through their order to ensure they understand what all they are paying for and making sure the order is correct and giving them all the information they need to know with how to sign for the package and how they will be receiving their products
- Going over their business account to make sure the Name, address, authorized users are all up to day
- Making sure their in th best rate plan for them and their business
- Making sure they are getting the best value I can get them while making sure they know new offers to see if it would benefit their business and family.
- Resolved customer inquiries promptly to maintain strong relationships.
- Facilitated regular meetings with clients to discuss account status and updates.
- Provided information and answered questions via meetings on telephone calls and email.
- Developed and maintained relationships with customers through regular contact.
- Worked with customers to identify needs and suggest appropriate products.
- Evaluated, investigated, and corrected issues for business clients.
- Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
Inside Sales
Rawhide Harley Davidson
Olathe, KS
03.2021 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store hours, promotions and inventory.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Call out to customers that inquired on selling, trading or buying a Harley Davidson
- Give information to customers for financing options and down payment options
- Made appointments to get customers in the door to sell, trade or buy a Harley Davidson
- Follow up with customers on upcoming and missed appointments
Dispositions
Housemax realestate
Overland Park, KS
10.2021 - 02.2022
- Worked closely with team members to deliver develop solutions and meet deadlines.
- Market real estate property to sell off market
- Meet with investors to build relationships
- Build a book of buyers for off market real estate
- Negotiate contract terms
- Negotiate sale price of properties
- Gather business entity information for contractual agreements
- Meet buyers to show off market property
- Inbound and outbound calls to gather offers on properties for sell
- Send out contracts to buyer to be signed
Senior Marketing Consultant
HomeAdvisor, Inc
Olathe, KS
09.2016 - 03.2021
- Cold calling
- Help businesses build a book of business by sending them project leads
- Help business owner edit and update content with their online presence on HomeAdvisor.com
- Help with ROI and exceptional SEO results.
- Help businesses understand how to control their account
- Retain businesses by helping them understand how to be successful using the platform
- Walk business owners through their online business page to add content to help them sell their services
- Walk through and negotiate contract terms
- Prospect to find new home improvement businesses to build a pipeline
- Follow up on set appointments with business owners
Server
One Block South Inc.
Overland Park, KS
10.2007 - 04.2017
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Upsold customers and optimized table-turns
- Greeted newly seated guests quickly and efficiently.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Processed customers' payments and provided receipts.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Sent orders to kitchen staff by POS station
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Cashier
Mcdonalds
Overland Park, KS
01.2006 - 02.2007
- Promoted specific item options to drive sales.
- Welcomed customers, offering assistance to help find items.
- Trained new employees in cashiering procedures.
- Learned roles of other departments to provide coverage and keep store operational.
- Received payments for POS system and issued receipts.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Resolved issues with cash registers, card scanners and printers.
- Operated cash register, collected payments and provided accurate change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Trained new team members in cash register operation, stock procedures and customer service.
Education
High School Diploma -
OLATHE South High School
05.2006
Skills
Ability to communicate with and influence a wide range of people
Overcome objections and strengthen relationships
Resilient
Experience in sales and customer service
Strong team player
Ability to multitask
Microsoft words, excel, POS systems
SEO and ROI experience
Organized
Setting goals
Proven ability to reach sales targets in a changing environment
Timeline
Business Account Expert
T-Mobile Corporate Office
10.2023 - Current
Dispositions
Housemax realestate
10.2021 - 02.2022
Inside Sales
Rawhide Harley Davidson
03.2021 - 09.2023
Senior Marketing Consultant
HomeAdvisor, Inc
09.2016 - 03.2021
Server
One Block South Inc.
10.2007 - 04.2017
Cashier
Mcdonalds
01.2006 - 02.2007
High School Diploma -
OLATHE South High School