Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Chrisanna Thompson

Chrisanna Thompson

Fort Lauderdale,FL

Summary

Hard-working leader with exceptional experience and a proven track record at Banyan Treatment Centers, adept in staff management and de-escalation techniques. Excelled in enhancing team efficiency, fostering interdepartmental teamwork, leading teams, delivering results, and significantly improving the day-to-day processes for both patients and staff members. Proficient in Microsoft Office, KIPU, and Salesforce, demonstrating exceptional technological literacy. Skilled in teaching new concepts and best practice strategies.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Interim Supervisor/Lead Intake Coordinator

Banyan Treatment Centers
11.2022 - Current
  • Taking new clients, who are either substance abuse, mental health, or dual diagnosis, through the intake process which includes collecting and verifying patient information, obtaining signatures for all legal documents, verifying insurance and collecting out-of-pocket payments.
  • Maintained compliance with company policies, objectives, and communication goals while ensuring that each team member follows the necessary guidelines for DCF, HIPPA, & JAHCO compliance.
  • Auditing the charts of each patient in every application used during the intake process, maintaining a healthy line of communication between departments, ensuring a smooth and safe transition for each patient.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Handled patient complaints, resolved issues, and adjusted policies to meet changing needs.
  • Oversaw daily operations of the department, mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Behavioral Health Technician

Wayside House
03.2019 - 11.2022
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Distribution of prescribed medication, take vitals, and
    transporting patients to appointments, meetings, or partial hospitalization.

Guest Services Associate

IPic Entertainment
02.2018 - 03.2019
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
  • Gave information about area attractions and provided directions.
  • Engaged guests entering facility and offered to assistance with wayfinding.
  • Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.

Education

Associate of Arts - Neurobiology And Behavior

Florida Atlantic University
Boca Raton, FL
12.2022

High School Diploma -

Blanche Ely High School
Pompano Beach, FL
05.2017

Skills

  • Leadership Skills
  • De-Escalation Techniques
  • Conflict Resolution
  • Training and mentoring
  • Staff Management
  • Staff Scheduling
  • Written and Verbal Communication
  • Customer Relations
  • Technological Literacy
  • Microsoft Office
  • Kipu
  • Salesforce

Certification

  • Certified Behavioral Health Technician
  • Cardiopulmonary Resuscitation/Automated External Defibrillator

Timeline

Interim Supervisor/Lead Intake Coordinator

Banyan Treatment Centers
11.2022 - Current

Behavioral Health Technician

Wayside House
03.2019 - 11.2022

Guest Services Associate

IPic Entertainment
02.2018 - 03.2019

Associate of Arts - Neurobiology And Behavior

Florida Atlantic University

High School Diploma -

Blanche Ely High School

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Chrisanna Thompson