Chris Criau

Summary

Results-driven Manager skilled in maintaining smooth and efficient operations to meet profit and loss targets. Hardworking and disciplined leader with continuous improvement mindset. Goal-oriented with distinguished experience and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

18

years of professional experience

2

years of post-secondary education

Work History

Regional Manager

31-W Insulation

White House, TN

06.2023 - Current

Demonstrated creativity and resourcefulness through the development of innovative solutions.
Self-motivated, with a strong sense of personal responsibility.
Developed and maintained courteous and effective working relationships.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Resolved problems, improved operations and provided exceptional service.
Exercised leadership capabilities by successfully motivating and inspiring others.
Skilled at working independently and collaboratively in a team environment.

Division Manager

TruTeam

Decatur, AL

01.2016 - 05.2023

Maintained P&L and shouldered corporate fiscal responsibility.
Initiated strategy to drive company growth and increase market share and profitability.
Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Analyzed and reported on key performance metrics to senior management.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Established performance goals for department and provided methods for reaching milestones.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Supervised operations staff and kept employees compliant with company policies and procedures.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Demonstrated proficient leadership skills to motivate employees and build competent teams.
Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
Oversaw business-wide changes to modernize procedures and organization.
Established and maintained strong relationships with customers, vendors and strategic partners.
Founded performance- and merit-based evaluation system to assess staff performance.

Operations Manager

Selex Cabinetry

Tucker, GA

10.2013 - 06.2015

Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Devised processes to boost long-term business success and increase profit levels.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Supervised operations staff and kept employees compliant with company policies and procedures.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Developed and maintained relationships with external vendors and suppliers.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Vice President of Operations

Danckaert Woodworking Machinery Company

Norcross, GA

03.2007 - 10.2013

Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
Identified opportunities to improve business process flows and productivity.
Hired and managed employees to maximize productivity while training staff on best practices and protocols.

Sales Manager

Danckaert Woodworking Machinery Company

Norcross, GA

08.2005 - 03.2007

Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Met with clients, delivering presentations, and educating on product and service features and offerings.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Closed lucrative sales deals using strong negotiation and persuasion skills.
Established and cultivated solid business relationships with new or existing customers.
Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Prepared sales presentations for clients showing success and credibility of products.

Education

Associate of Business Administration - Business Management

Truett McConnell University, Watkinsville, GA

08.1995 - 01.1998

Skills

P & L statements

Budget administration

Strategic planning

Performance improvements

Business development and planning

New Business Development

Systems and software programs

Coaching and mentoring

Accomplishments

Supervised team of 45 staff members.
Increased company NOP and Sales by 200% while maintaining the same number of sales and installers.
Reduced turn-over of employees by 60% through restructuring and employee engagement.

Software

Outlook

Excel

Word

Power Point

References

Scott Griggs

President and CEO at MJB Wood Group, LLC

(770) 370-1971

Shane Freeman

Sales Consultant at Cell-Pak

(256) 709-4403

Sara Bradford

Production Manager at Cell-Pak

(256) 221-9327

Timeline

Regional Manager - 31-W Insulation

06.2023 - Current

Division Manager - TruTeam

01.2016 - 05.2023

Operations Manager - Selex Cabinetry