Denise Summitt

Currently responsible for 18 apartment communities that include a variety to program types such as HUD, CTC, & RD.

• Supervised staff to optimize leasing initiatives and productivity.
• Established and maintained operational standards for 18 locations.
• Developed vendor network of contacts to drive down costs and increase revenues.
• Negotiated vendor contracts and presented to owners for approval.
• Responded to escalated resident concerns and issues and monitored resolution.
• Conducted property visits to assess curb appeal, office upkeep and maintenance activities.
• Handled terminations, performance evaluations and staff coaching to maintain top property operations.
• Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
• Identified and addressed potential safety issues and liability concerns.
• Inspected community common areas, apartment units and model appearance to address problems.
• Communicated effectively with owners, residents, and on-site associates.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Kept properties in compliance with local, state and federal regulations.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Completed annual rent calculations using housing database software.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Reviewed financial forecasts, budget and operational goals.
• Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
• Responsible for maintaining assets such as american express card, and company provided vehicle.

Responsible for dual role of property manager and property supervisor for 18 scattered property locations in the Shelbyville office-

• Responsible for leasing units
• Investigated and resolved any tenant complaints.
• Attracted tenants by advertising vacancies and personally showed units to potential renters.
• Maintained building systems by working with maintenance services and supervised repairs.
• Administered operations to handle needs of more than 300 tenants across 247 property units.
• Assessed market data to ascertain prospective development sites.
• Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Communicated effectively with owners, residents, and on-site associates.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Kept properties in compliance with local, state and federal regulations.
• Coordinated appointments to show marketed properties.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Maximized rental income while minimizing expenses through effective planning and control.
• Generated leads for sales and rental properties through cold calls and referrals.
• Resolved complaints that were escalated
• Worked diligently to build relationships with KHC, CAHEC, and RD.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Coordinated with legal counsel to resolve tenant disputes.
• Maintained sufficient number of units market-ready for lease.
• Administered operations to handle needs of more than 400 tenants across 345 property units.