Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chrisdion Williams

Houston,TX

Summary


Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.

Overview

15
15
years of professional experience

Work History

Branch Manger II

United Rentals
03.2023 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.

Operations Manager

United Rentals
02.2019 - 03.2023
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 4 member management team with related direct reports.
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Implemented policies and standard operating procedures for continuous improvement.

Manager in Training

United Rentals
12.2022 - 03.2023
  • Learned the role of a Branch manager while being the Lead for the Industrial Regions Women United. Supported and trained operations manager replacement. Enhanced knowledge surrounding TM1, SalesForce and additional support metrics in preparation for the Branch Manager role.

Key Account Team

United Rentals
09.2018 - 02.2019
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions.
  • Leveraged strategic planning to penetrate key accounts.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.

Outside Sales Representative

United Rentals
12.2016 - 09.2018
  • Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with strategic customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Met existing customers to review current services and expand sales opportunities.
  • Exhibited proven ability to set and achieve company defined sales goals.
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.

Operations Supervisor

United Rentals
01.2015 - 01.2016
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
  • Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.

Inside Sales Representative

United Rentals
09.2012 - 01.2015
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Created and updated customer accounts with relevant information.
  • Answered customers' questions regarding products, prices and availability.
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Maintained up-to-date knowledge of all available products.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Supported gross profit goals by negotiating and controlling costs, lead times, freight terms and purchase quantity requirements.

Office Manager

Rfw Construction Group LLC
09.2010 - 09.2012
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Arranged corporate and office conferences for company employees and guests.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

Education

Associate of Science - Physical Therapy Assistance

Western Kentucky University
Bowling Green, KY

Phlebotomy

West Kentucky Community And Technical College
Paducah, KY
05.2007

Skills

  • Management information systems
  • Budgeting and forecasting
  • Work flow planning
  • Project development and life cycle
  • Policies and Procedures Implementation
  • Cost Reduction Strategies
  • Team Leadership
  • Coaching and mentoring
  • Relationship building and management

Timeline

Branch Manger II

United Rentals
03.2023 - Current

Manager in Training

United Rentals
12.2022 - 03.2023

Operations Manager

United Rentals
02.2019 - 03.2023

Key Account Team

United Rentals
09.2018 - 02.2019

Outside Sales Representative

United Rentals
12.2016 - 09.2018

Operations Supervisor

United Rentals
01.2015 - 01.2016

Inside Sales Representative

United Rentals
09.2012 - 01.2015

Office Manager

Rfw Construction Group LLC
09.2010 - 09.2012

Associate of Science - Physical Therapy Assistance

Western Kentucky University

Phlebotomy

West Kentucky Community And Technical College

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