Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Timeline
Generic

Sulma Iris Brown

Coppell

Summary

Dynamic banking professional with experience at Great Plains National Bank, excelling in financial management and customer service. Proven track record in staff supervision and training development, enhancing team performance and client satisfaction. Adept at problem-solving, ensuring operational efficiency, and fostering strong client relationships in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Branch Manger II

Great Plains National Bank
Irving
02.2020 - Current
  • Managed daily operations to ensure efficient branch functionality.
  • Supervised staff activities and provided training for new team members.
  • Assisted customers with inquiries and resolved issues promptly.
  • Performed regular audits of financial records in order to ensure accuracy.
  • Organized staff schedules to optimize coverage during peak hours.

Real Estate Agent

Keller Williams
Dallas
09.2018 - 02.2020
  • Assisted clients in navigating real estate transactions and negotiations.
  • Facilitated property showings for potential buyers and tenants.
  • Conducted market research to identify trends and pricing strategies.
  • Maintained comprehensive knowledge of local real estate laws and regulations.
  • Managed real estate transactions from initiation to closing.

Personal Banker II

Frost Bank
Plano
03.2015 - 08.2018
  • Assisted clients with account openings and service inquiries.
  • Educated customers on banking products and services available.
  • Developed strong relationships with clients to enhance customer loyalty.
  • Educated customers on variety of retail products and digital solutions, enhancing customer experience.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.

Personal Banker

Wells Fargo
Dallas
09.2013 - 02.2015
  • Assisted clients with account openings and service inquiries.
  • Educated customers on financial products and services available.
  • Collaborated with team members to enhance customer experience initiatives.
  • Provided customer service to clients, including answering questions and resolving issues.
  • Cross-sold banking products such as credit cards, loans and investments.

Education

High School Diploma -

W.T White High School
Dallas, TX
05-2005

Some College (No Degree) -

North Lake College
Irving, TX

Skills

  • Customer service
  • Financial management
  • Staff supervision
  • Retail banking
  • Problem solving
  • Training development

Certification

  • Texas Notary Public

Languages

Spanish
Limited

Websites

Timeline

Branch Manger II

Great Plains National Bank
02.2020 - Current

Real Estate Agent

Keller Williams
09.2018 - 02.2020

Personal Banker II

Frost Bank
03.2015 - 08.2018

Personal Banker

Wells Fargo
09.2013 - 02.2015

High School Diploma -

W.T White High School

Some College (No Degree) -

North Lake College

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