Chris Gosey
Software Engineer
Dacula,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
1
1
Certificate
Work History
Software Engineer
State Farm Insurance
Atlanta, GA
2022.06 - Current
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Coordinated with other engineers to evaluate and improve software interfaces.
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
- Delivered unit-tested systems within customer-prescribed timeframes.
Portfolio Management Specialist
State Farm Insurance
Atlanta, GA
10.2021 - 06.2022
- Provided reporting for management analysis and ad-hoc reporting in support of decision-making and business objectives.
- Enhanced production of RBUS processing to exceed goals.
- Generated reports detailing premium comparisons with other carriers, and made pertinent recommendations to Agency and Underwriting management.
- Developed customer letters and updated tracking spreadsheets for policy rescission and void referrals.
Underwriting Services Specialist
State Farm Insurance
Johns Creek, GA
06.2016 - 01.2021
- Manipulated, transformed and analyzed data by reviewing reports, costs, and performance indicators to create useful information.
- Applied statistical methods to solve specific problems for Underwriting and Agency Management and managed assigned deliverables (projects, reports, etc.)
- Worked with Agency and Management customers to understand needs and provide Underwriting analysis and expertise.
Production Underwriter
State Farm Insurance
Johns Creek , GA
03.2006 - 06.2016
- Coordinated with internal stakeholders to initiate marketing strategies and meet market penetration and business growth objectives.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
- Increased customer satisfaction by resolving application and coverage issues.
- Worked with Agency customers to understand needs and provide policy service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Auto Claim Representative
State Farm Insurance
Johns Creek, GA
02.2002 - 03.2006
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Directed claims negotiations within allowable limit of $500,000 and supported successful litigations for advanced issues.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Determined liability outlined in coverage and assessed documentation such as reports from police and healthcare providers to understand damages incurred.
- Prepared and presented complex cases to management, in-house legal team and Claims Committee.
- Documented and tracked claims approval process and communicated status monthly with claimants, attorneys and in-house personnel.
- Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
Education
Bachelor of Arts - Computer Programming
Gwinnett Technical College
Lawrenceville, GA 01.2020 -
MBA - Organizational Management
Georgia State University
Atlanta, GABachelor of Arts - Business Administration
Covenant College
Lookout Mountain, GAChartered Property Casualty Underwriter - Underwriting
American Institute
01.2011 - 06.2016
Skills
Software applicationsundefined
Certification
Chartered Property/Casualty Underwriter (CPCU)
Timeline
Software Engineer
State Farm Insurance
2022.06 - Current
Portfolio Management Specialist
State Farm Insurance
10.2021 - 06.2022
Bachelor of Arts - Computer Programming
Gwinnett Technical College
01.2020 -
Underwriting Services Specialist
State Farm Insurance
06.2016 - 01.2021
Chartered Property Casualty Underwriter - Underwriting
American Institute
01.2011 - 06.2016
Production Underwriter
State Farm Insurance
03.2006 - 06.2016
Auto Claim Representative
State Farm Insurance
02.2002 - 03.2006
MBA - Organizational Management
Georgia State University
Bachelor of Arts - Business Administration
Covenant College
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