Chrishana Reese
Phlebotomy Technician
Atlanta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
CUSTOMER OPERATIONS AGENT
FANDUEL
Atlanta, GA
09.2023 - Current
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns
- Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions
- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
PHLEBOTOMIST TECHINICIAN
BUFORD MEDICAL CLINIC
Buford, GA
10.2020 - 08.2023
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
- Conduct standard tests, such as blood alcohol, blood culture, oral glucose tolerance, glucose screening, blood smears, or peak and trough drug levels.
Volunteer/Externship
ATLANTA MEDICAL CENTER
Atlanta, GA
06.2021 - 11.2021
- Verify patient by reading patient identification
- Obtains blood specimens by performing venipunctures and finger sticks tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collection performed
- Maintain quality results by following department procedures and testing schedule
- Performed a variety of routine blood drawing procedures to include venipuncture
- Prepared, processed, and stored patient specimens and samples according to departmental procedures using standard techniques and equipment
- Sending specimens to the laboratory for testing
- Obtained in take information, including patient personal data, medical history, and insurance
CUSTOMER SERVICE REPRESENTATIVE
ASTON CARTER
Atlanta, GA
11.2019 - 08.2020
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Followed through on all critical inter-departmental escalations to increase customer retention rates
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Education
High School Diploma -
Frank McClarin High School
05.2018
Skills
CRITICAL THINKING
INTERNET SAVVY
DOCUMENTING INFORMATION
CLEAR COMMUNICATION
ATTENTION TO DETAIL
GOAL-ORIENTED MINDSET
DATA ENTRY
INFECTION CONTROL
MULTI-TASKING
Certification
Certified Phlebotomy Technician, National Health-Career Association
Timeline
BLS, CPR, FIRST AID, American Red Cross
10-2024
Certified Phlebotomy Technician, National Health-Career Association
09-2024
CUSTOMER OPERATIONS AGENT
FANDUEL
09.2023 - Current
Volunteer/Externship
ATLANTA MEDICAL CENTER
06.2021 - 11.2021
PHLEBOTOMIST TECHINICIAN
BUFORD MEDICAL CLINIC
10.2020 - 08.2023
CUSTOMER SERVICE REPRESENTATIVE
ASTON CARTER
11.2019 - 08.2020
High School Diploma -
Frank McClarin High School
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