Summary
Overview
Work History
Education
Skills
Projects
Timeline
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Brandon Nyekan

Hamilton,NJ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Customer Operations Agent

Fanduel
11.2021 - Current
  • over 50 customers a day Provide excellent customer support with a focus on customer experience and identifying the needs of users and resolving issues quickly
  • Collaborated with cross-company teams to ensure direct and accurate resolution to customer's needs
  • Assisted customers via email, live chat, and phone addressing and identifying issues and providing product information
  • Achieved a consistently high customer satisfaction rating through effective communication and problem-solving
  • Demonstrated proficiency in using computer programs such as Microsoft Office Suite, Salesforce
  • Managed multiple projects and tasks simultaneously, consistently delivering successful outcomes.

Assistant Manager

Panda Express
11.2019 - Current
  • Responsible for the oversight and management of FOH employees
  • Trained new employees in job duties, safety procedures, and company policies
  • Assisted customers with inquiries, orders, and complaints in a timely manner
  • Managed store closing and opening procedures to ensure safety and security.
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
  • Managed multiple projects and tasks simultaneously, consistently delivering successful outcomes

Education

Bachelor in Interactive & Graphic Art -

University of Valley Forge
Phoenixville, PA
05.2019

Skills

  • Technical Troubleshooting
  • Remote Desktop Support
  • Help Desk Support
  • Hardware and Software installation
  • Service Level Agreements (SLAs)
  • Ticketing Systems (eg, Zendesk, Salesforce)
  • Knowledgeable in confluence
  • Strong Knowledge in Documentation
  • Understanding of IT Operations
  • 3 years of Adobe Photoshop experience
  • 3 years of Adobe After Effects experience
  • 2 years of Adobe Illustrator experience
  • Problem-Solving
  • Critical Thinking
  • Technical Support
  • Written Communication
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook

Projects

Educate Customers, Coursera, Senior Design Showcase, 03/18/2019, Created and ran a solo senior design showcase displaying my art which included, music, visuals, and food

Timeline

Customer Operations Agent

Fanduel
11.2021 - Current

Assistant Manager

Panda Express
11.2019 - Current

Bachelor in Interactive & Graphic Art -

University of Valley Forge

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Brandon Nyekan