Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juwan Weaver

Atlanta,GA

Summary

Skilled customer service representative experienced in identifying the needs of the client and working to find a solution promptly and professionally.

Overview

3
3
years of professional experience

Work History

Customer Operations Agent

Fanduel Incorporated
Atlanta, GA
03.2022 - Current
  • Resolving all user issues, incidents, and complaints in a timely manner.
  • Communicated with customers via chat and email.
  • Escalated all account suspensions to the appropriate team as necessary.
  • Maintained continuous communication with the assigned team and team manager.
  • Resolved all bet inquiries in regard to sporting rules & regulations

Credit Assistance Specialist

Bank of America
Kenessaw, GA
02.2022 - 07.2022
  • Initiated outbound calls regarding credit card accounts.
  • Captured the reasons behind the delinquency status.
  • Exceeded all key performance metrics as established by the organization.
  • Developed strong client relationships through consistent communication and attentive service.
  • Utilized established scripts and job aids to answer client questions in a timely manner.
  • Assisted customers in negotiating payment plans.
  • Ensure strict compliance with bank policies and procedures.

Customer Service Representative

Truist Bank
07.2021 - 02.2022
  • Handling customer inquiries regarding account balances, transactions, fees, and other banking services.
  • Coordinating with other departments or teams to address intricate problems.
  • Aiding customers with account-related matters, such as password resets, account closures, and updates to personal information.
  • Offering assistance with online banking features and functionalities.
  • Providing details about the bank's products, services, and promotional offers.
  • Educating customers on various banking solutions and assisting them in selecting the most suitable options.

Customer Service Representative

Sykes (Intuit Quickbooks)
10.2020 - 05.2021
  • Assisting inbound callers with inquiries supporting Intuit Quickbooks (accounting software).
  • Documented customer's request correctly ensuring all objectives are met.
  • Provided technical support for the software as needed.
  • Directed calls to the appropriate teams as needed.
  • Explained all details related to the plans that were offered.

Education

Bachelor of Arts - Business Management

Tusculum University
05.2021

High School Diploma -

Morristown Hamblen High School East
05.2016

Skills

  • Customer Service Oriented
  • Active Listening
  • Issue and Complaint Resolution
  • Strong Telephone Etiquette
  • Teamwork
  • Problem Resolution
  • Email & Chat Support
  • Payment Arrangements
  • Troubleshooting
  • Adaptability
  • Detail Oriented
  • Empathy

Timeline

Customer Operations Agent

Fanduel Incorporated
03.2022 - Current

Credit Assistance Specialist

Bank of America
02.2022 - 07.2022

Customer Service Representative

Truist Bank
07.2021 - 02.2022

Customer Service Representative

Sykes (Intuit Quickbooks)
10.2020 - 05.2021

Bachelor of Arts - Business Management

Tusculum University

High School Diploma -

Morristown Hamblen High School East
Juwan Weaver