Juwan Weaver
Atlanta,GA
Summary
Skilled customer service representative experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
3
3
years of professional experience
Work History
Customer Operations Agent
Fanduel Incorporated
Atlanta, GA
03.2022 - Current
- Resolving all user issues, incidents, and complaints in a timely manner.
- Communicated with customers via chat and email.
- Escalated all account suspensions to the appropriate team as necessary.
- Maintained continuous communication with the assigned team and team manager.
- Resolved all bet inquiries in regard to sporting rules & regulations
Credit Assistance Specialist
Bank of America
Kenessaw, GA
02.2022 - 07.2022
- Initiated outbound calls regarding credit card accounts.
- Captured the reasons behind the delinquency status.
- Exceeded all key performance metrics as established by the organization.
- Developed strong client relationships through consistent communication and attentive service.
- Utilized established scripts and job aids to answer client questions in a timely manner.
- Assisted customers in negotiating payment plans.
- Ensure strict compliance with bank policies and procedures.
Customer Service Representative
Truist Bank
07.2021 - 02.2022
- Handling customer inquiries regarding account balances, transactions, fees, and other banking services.
- Coordinating with other departments or teams to address intricate problems.
- Aiding customers with account-related matters, such as password resets, account closures, and updates to personal information.
- Offering assistance with online banking features and functionalities.
- Providing details about the bank's products, services, and promotional offers.
- Educating customers on various banking solutions and assisting them in selecting the most suitable options.
Customer Service Representative
Sykes (Intuit Quickbooks)
10.2020 - 05.2021
- Assisting inbound callers with inquiries supporting Intuit Quickbooks (accounting software).
- Documented customer's request correctly ensuring all objectives are met.
- Provided technical support for the software as needed.
- Directed calls to the appropriate teams as needed.
- Explained all details related to the plans that were offered.
Education
Bachelor of Arts - Business Management
Tusculum University
05.2021
High School Diploma -
Morristown Hamblen High School East
05.2016
Skills
- Customer Service Oriented
- Active Listening
- Issue and Complaint Resolution
- Strong Telephone Etiquette
- Teamwork
- Problem Resolution
- Email & Chat Support
- Payment Arrangements
- Troubleshooting
- Adaptability
- Detail Oriented
- Empathy
Timeline
Customer Operations Agent
Fanduel Incorporated
03.2022 - Current
Credit Assistance Specialist
Bank of America
02.2022 - 07.2022
Customer Service Representative
Truist Bank
07.2021 - 02.2022
Customer Service Representative
Sykes (Intuit Quickbooks)
10.2020 - 05.2021
Bachelor of Arts - Business Management
Tusculum University
High School Diploma -
Morristown Hamblen High School East