Ronald Gabriel
Union,NJ
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach. Friendly and efficient. Devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding retail and customer service standards with strong skill in retaining product and service information to provide effective issue resolution. Intuitive professional proficient in operations and software.
Overview
11
11
years of professional experience
Work History
Customer Operations Agent
FanDuel
09.2021 - Current
- Selected to oversee VIP inquiries at FanDuel
- Used technical acumen to navigate internal admin systems
- Resolved issues for 200-300 customers weekly on live chat
- Supported various platforms including desktop, laptop, and mobile applications
- Ensured swift resolution of critical site issues through effective escalation
Assistant Store Manager
Snipes USA
11.2020 - 03.2021
- Resolved customer issues promptly, enhancing customer service
- Inspired sales staff, leading to increased store performance
- Demonstrated accountability and leadership in operational execution
- Boosted team morale, achieving a 20% increase in staff retention.
Assistant Store Manager
Zumiez
03.2020 - 10.2020
- Boosted store profitability by setting ambitious sales targets
- Oversaw cashier operations for credit, debit, and cash payments
- Cultivated a service-oriented culture to drive sales
- Addressed customer complaints to ensure customer retention
Assistant Store Manager
Footlocker, Foot Action, And Kids Footlocker
04.2013 - 06.2019
- Spearheaded innovative solutions for customer complaints, boosting satisfaction by 27%
- Managed recruitment and training of over 40 personnel, ensuring top-tier service
- Oversaw daily store operations, fostering continuous staff development
Education
High School Diploma -
Orange High School
Orange, NJ06-2014
William Paterson University of New Jersey
Skills
- Troubleshooting
- Employee Development
- POS system operations
- Management
- Salesforce
- Networking
- Creativity
- Leadership
Timeline
Customer Operations Agent
FanDuel
09.2021 - Current
Assistant Store Manager
Snipes USA
11.2020 - 03.2021
Assistant Store Manager
Zumiez
03.2020 - 10.2020
Assistant Store Manager
Footlocker, Foot Action, And Kids Footlocker
04.2013 - 06.2019
High School Diploma -
Orange High School
William Paterson University of New Jersey
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