Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Steeven Portillo

Jackson Heights,NY

Summary

Opportunistic Customer Operations Agent driven to promote excellent consumer experiences and exceed performance metric standards. Well-versed in problem solving and mentoring new employees, with a strong desire to contribute to company success.

Overview

5
5
years of professional experience

Work History

Customer Operations Agent

FanDuel
09.2021 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Electrical Apprentice

SKF Electrical
10.2019 - 08.2021
  • Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
  • Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
  • Followed all safety procedures and guidelines to promote safety while working on electrical systems.
  • Pulled EMT and PVC conduit wire according to plans and code requirements.
  • Handled installation of electrical components by splicing, joining, and connecting wire.

Plumber's Assistant

Adriatic Plumbing And Heating Corp.
03.2018 - 05.2019
  • Read and interpreted blueprints and diagrams to verify project measurements and specifications.
  • Fabricated, repaired and maintained diverse piping systems according to project specifications.
  • Followed safety practices and procedures to reduce on-site risks.
  • Installed underground storm, sanitary sewer, irrigation systems and water piping systems.
  • Installed plumbing systems and fixtures in residential and commercial properties.

Education

Bachelor of Science - of Electrical Engineering

New York City College of Technology of The City University of New York
Brooklyn, NY

High School Diploma - undefined

Skills

  • Conducting Online Chats
  • Advanced Soft Skills
  • Customer Retention Strategies
  • Research and Investigation
  • Internal Communication
  • Mentor Peers and New Agents
  • Perform Under Stress
  • Quick Study
  • Troubleshooting and Resolution
  • Read and Interpret Project Blueprints

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Operations Agent

FanDuel
09.2021 - Current

Electrical Apprentice

SKF Electrical
10.2019 - 08.2021

Plumber's Assistant

Adriatic Plumbing And Heating Corp.
03.2018 - 05.2019

Bachelor of Science - of Electrical Engineering

New York City College of Technology of The City University of New York

High School Diploma - undefined

Similar Profiles

CREATE PROFILE
Steeven Portillo