Chrishawn Wallace
Pulaski,TN
Summary
Dynamic professional with a proven track record at Jackson Hewitt in enhancing customer satisfaction and mastering software systems for call efficiency. Demonstrated excellence in safety procedures and problem-solving skills, contributing to continuous improvement initiatives at Valley Packaging Industries Inc. Skilled in team building and production monitoring, consistently meeting production targets and fostering a safer work environment.
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
4
4
years of professional experience
Work History
Machine Operator Helper
Valley Packaging Industries Inc.
01.2024 - 08.2024
- Increased accuracy by carefully following work instructions, complying with standard operating procedures, and adhering to safety guidelines.
- Participated in continuous improvement initiatives alongside supervisors, sharing insights on potential areas for optimization within the work process.
- Contributed to a safer work environment by performing regular equipment inspections and reporting any issues promptly.
- Assisted in achieving production targets through close coordination with other Machine Operator Helpers and supervisors.
Call Center Representative
Jackson Hewitt
12.2022 - 11.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Sales Associate
Home Depot
08.2020 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Giles County High School
Pulaski, TN05.2022
Skills
- Safety Procedures
- Machine setup
- Production Monitoring
- Stress Tolerance
- Decision-Making
- Team building
- Time Management
- CNC program implementation
- Problem-solving skills
- Customer Support
- Data Entry
- Call Center Customer Service
Timeline
Machine Operator Helper
Valley Packaging Industries Inc.
01.2024 - 08.2024
Call Center Representative
Jackson Hewitt
12.2022 - 11.2023
Sales Associate
Home Depot
08.2020 - 11.2022
High School Diploma -
Giles County High School
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