Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chrishna Brinson

McDonough,Ga. Ga

Summary

Friendly Help Desk Technician with 2 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. I can be reached on my main/cellular line (336 ) 734-3894, or by email at chrishnabrinson@yahoo.com to arrange an interview at a mutually convenient time. Sincerely, Ms. Chrishna M. Brinson

Overview

11
11
years of professional experience

Work History

Forklift Operator

Radial
06.2022 - Current
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
  • Completed cycle counts and monthly inventory.

Help Desk Support Specialist

Modis
02.2020 - 04.2022
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Configured hardware and granted system permissions to new employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Responded to inquiries by phone, email and walk-up requests.
  • Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.

Distribution Clerk & Material Handler, Distribution Clerk

Luxottica Retail
01.2018 - 01.2020
  • Performing various shipping and upkeep duties
  • Pimary responsibilities of a distribution clerk include; acceptng orders, managing supplies, organizing products, and arranging items within the warehouse.
  • Checked shipments against paperwork and signed documents.
  • Picked orders, scanned products and packed boxes.
  • Collaborated with other departments on supply and quality issues.
  • Uncovered and resolved errors with minimal oversight.
  • Utilized heavy machinery and equipment such as palletizer, high stand up and sit down forklifts, high pickers, pallet runners and pallet jacks.

Intake specialist & Customer service representative

I.M.P.A.C.T LEARNING CENTER
01.2014 - 01.2016
  • Duties ~ Receiving into the learning center new families and communicating with those families throughout his or her tenure with the learning center
  • Communications were inclusive of upcoming events, payment reminders, and many other services.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Material Handler

Old Vineyard Retirement Home
01.2013 - 01.2014
  • Serving breakfast lunch and dinner to the elderly and assisting with his or her needs while serving., - maintiaing distribution and production by pulling orders from inventory
  • Also being certified on several pieces of operating equipment such as; the wave, electric pallet jack, order/cherry picker, turret operator, and the sit down fork lift.

Education

No Degree - Computer Engineering Technology

North Carolina A&T State University
2015

Winston Salem Preparatory Academy
2014

Skills

  • Stock Management
  • Business Problem Solutions
  • Heavy Equipment Operation
  • Project Management
  • Technical Support Triage
  • Help Desk Support
  • Customer Satisfaction
  • Customer
  • Time Management

Timeline

Forklift Operator

Radial
06.2022 - Current

Help Desk Support Specialist

Modis
02.2020 - 04.2022

Distribution Clerk & Material Handler, Distribution Clerk

Luxottica Retail
01.2018 - 01.2020

Intake specialist & Customer service representative

I.M.P.A.C.T LEARNING CENTER
01.2014 - 01.2016

Material Handler

Old Vineyard Retirement Home
01.2013 - 01.2014

No Degree - Computer Engineering Technology

North Carolina A&T State University

Winston Salem Preparatory Academy

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Chrishna Brinson