CHRISJARVEL L ADAMS
Business Manager
Buffalo,NY
Summary
2018-Current Vice President of Men of Merit Organization
2019 Campus Compact Newman Civic Fellow
2021-2022 Undergraduate Student Senator to the Buffalo State College Senate.
2018-2019 Certificate of Recognition for Diversity & Inclusion
Knowledgeable and dedicated customer service professional with extensive experience in Management industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Kentucky Fried Chicken
01.2013 - 01.2014
- Working at KFC while attending High-School for an year and a half
- Was in training to manage the store before graduating and moving into new job.
Courts De Emerald
01.2014 - 01.2016
- Worked as maintenance, yard guy, also security for two years
- Where he got hands on experience with landscaping, gardening, and security
Night Operations Manager
Tops Friendly Markets
Buffalo , NY
12.2016 - Current
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Provided exceptional customer service to customers, increasing customer loyalty.
Customer Service Representative
Geico
Buffalo, NY
05.2022 - Current
Education
Bachelors - Business Management
Buffalo State College
2021
High School Diploma -
Henninger High School
2014
Skills
- Leadership Skills
- Machine Learning
- Security
- Computer Skills
- Active
- Self-Motivation
- Communication
- Critical Thinker
- Decision Maker
- Creative
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Customer Service and Assistance
- Microsoft Office
- Consulting Supervisors
- Correcting Discrepancies
Additional Information
- PROFILE CONTACT , Meet the man who is making leadership go viral. Chrisjarvell is an award-winning student and manager of Tops Friendly Markets now. Since graduating High-School with two awards given from his Vice Principal he was rewarded a full ride to University at Buffalo. Although he did not attend and decided to attend SUNY Buffalo State instead, he has gained the Newman Fellowship award from the president of the Institution. I have sense graduated with my Bachelor’s degree in Business Management. Chrisjarvell donates to the United Way a nonprofit company and has been rewarded for starting the organization Men of Merit where he drives men to graduate and promote leadership in different ways.
Timeline
Customer Service Representative
Geico
05.2022 - Current
Night Operations Manager
Tops Friendly Markets
12.2016 - Current
Courts De Emerald
01.2014 - 01.2016
Kentucky Fried Chicken
01.2013 - 01.2014
Bachelors - Business Management
Buffalo State College
High School Diploma -
Henninger High School
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