Summary
Overview
Work History
Education
Skills
Phone Numbers
Timeline
Generic

Chriska Guerrier

Orlando

Summary

Dynamic banking professional with extensive banking experience, excelling customer service. Proven ability to resolve issues efficiently while maintaining accuracy and compliance. Recognized for strong communication skills and a commitment to fostering customer relationships, contributing to increased customer satisfaction and loyalty.

Overview

19
19
years of professional experience

Work History

Bank Teller/Associate Banker

JPMorgan Chase Bank
Orlando
08.2011 - 05.2025
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Handled transactions, processing deposits, withdrawals, and transfers accurately and efficiently.
  • Assisted with account openings and closures, providing detailed information on services available.
  • Managed cash handling by counting cash, balancing drawers, and preparing funds for deposit.
  • Educated customers on current promotions and services, recommending products based on needs.
  • Answered phone calls, managed emails, and organized filing systems for efficient operations.
  • Ensured compliance with banking laws and regulations while practicing effective risk management.
  • Maintained accurate transaction records, enhancing overall efficiency of banking processes.
  • Educated customers about different types of banking services available at the branch.
  • Provided assistance to other tellers during peak business hours as needed.

Bank Teller

Bank of America
Orlando
08.2009 - 08.2011
  • Provided exceptional customer service to customers by answering inquiries and processing transactions in a timely manner.
  • Handled transactions, ensuring accurate and efficient processing of deposits, withdrawals, and transfers.
  • Managed safety deposit boxes and provided detailed information on account services.
  • Executed cash handling duties by counting cash, balancing drawers, and preparing funds for deposit.
  • Maintained high standards of customer service to enhance satisfaction and loyalty.

Sales Associate/Cashier

JCPenney
Orlando
10.2007 - 08.2009

  • Greeted customers and provided exceptional customer service.
  • Answered inquiries, and guided merchandise selection.
  • Maintained organized sales floor and restocked shelves.
  • Explained product features and benefits to enhance customer understanding.
  • Assisted with inventory checks and reported low stock to management.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Sales Associate/Cashier

Wal-Mart
Clermont
07.2007 - 10.2008
  • Greeted customers, answered inquiries, and assisted with product selection.
  • Executed cashier duties, including processing payments and issuing receipts.
  • Processed payments, managed returns, and supported online purchase transactions.
  • Maintained organized sales floor through restocking shelves and creating appealing displays.
  • Explained product features and benefits to enhance customer understanding.

Floor Sales Associate/Cashier

K-Mart
Clermont
07.2006 - 07.2007
  • Greeted customers and assisted with product location and inquiries.
  • Processed payments and handled returns efficiently.
  • Explained product features, benefits, and uses to enhance customer knowledge.
  • Collaborated with team members to achieve sales objectives and improve customer experience.
  • Executed cashier duties, accepting payments and providing accurate change.
  • Addressed customer questions to facilitate informed purchasing decisions.
  • Maintained a positive shopping environment through effective communication.
  • Utilized teamwork to exceed sales targets and ensure customer satisfaction.

Education

High School Diploma -

East Ridge High School
Clermont, Florida
05.2006

College Course Work -

Valencia College
Orlando, Florida

Skills

  • Cash Handling
  • Customer Service
  • Trustworthiness and Integrity
  • Attention to Detail
  • Effective Communication
  • Problem Solving
  • Fraud Detection
  • Time Management
  • Team collaboration
  • Adaptability
  • Product knowledge
  • Multitasking and organization
  • Financial transactions
  • Patience and empathy
  • Professionalism and courtesy
  • Strong work ethic

Phone Numbers

(407) 790-6055

Timeline

Bank Teller/Associate Banker

JPMorgan Chase Bank
08.2011 - 05.2025

Bank Teller

Bank of America
08.2009 - 08.2011

Sales Associate/Cashier

JCPenney
10.2007 - 08.2009

Sales Associate/Cashier

Wal-Mart
07.2007 - 10.2008

Floor Sales Associate/Cashier

K-Mart
07.2006 - 07.2007

High School Diploma -

East Ridge High School

College Course Work -

Valencia College

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