Christopher Kelly
Data Analyst
Lafayette,LA
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation, and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with a passion for Big Data. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management skills, and problem-solving skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Costco Wholesale Incorporated
05.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
Military Analyst
United States Army
08.1993 - 08.2002
- Upheld code of conduct and maintained professionalism in stressful situations.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Trained in conflict resolution among subordinates, equals and superiors.
- Maintained required level of proficiency in use of firearms.
Education
Bachelor of Science - Information Technology
Southern New Hampshire University
Manchester, NH08.2024
Certification - Machine Learning
Kaggle Learning Courses
San Francisco, CA06.2023
Certification - Digital Marketing And E-Commerce
GOOGLE LLC/ Coursera
Mountain View, CA02.2023
Associate of Arts - Business Administration And Management
Ashland University
Ashland, OH05.2021
Skills
- Coordination
- Product Organization
- Data Integrity Validation
- MS SQL Server 2000
- Statistics and SAS
- Structured Query Language (SQL)
- Business Management
- Financial and Economic Data
- Data Visualization and Presentations
- Efficient Data Management
- Python
- Jupyter Notebook
- Version Control Systems: Git, GitHub
- Time Series Analysis
- Team Communication
- Problem Resolution
- Analytics and SEO
- Social Media Digital Marketing
- Business Process Mapping
- Trend Data Analysis
- Database Management
Accomplishments
- Improved relationship with Costco Wholesale Inc. by developing a unique business intelligence solution to meet complex requirements.
- Made recommendations on business intelligence tools to cut processing time by 11%.
Certification
- Machine Learning Training - No Expiration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Customer Support Specialist
Costco Wholesale Incorporated
05.2021 - Current
Military Analyst
United States Army
08.1993 - 08.2002
Bachelor of Science - Information Technology
Southern New Hampshire University
Certification - Machine Learning
Kaggle Learning Courses
Certification - Digital Marketing And E-Commerce
GOOGLE LLC/ Coursera
Associate of Arts - Business Administration And Management
Ashland University
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