Chrislaine Supris
Regional Communications Operator I
Hollywood,FL
Summary
Calm, dependable, and detail-oriented professional with experience working in fast-paced, high-pressure environments. Skilled at multitasking, communicating clearly, and staying composed while assisting people during stressful situations. Strong listener who works well under pressure and is committed to providing excellent service while supporting the safety of the community.
Overview
7
7
years of professional experience
Work History
Regional Communications Operator 1
Broward Sheriff's Office
06.2025 - Current
- Completed in-house training to develop specialized knowledge for progressively responsible communications dispatch duties.
- Provides prompt attention to customers who request police, fire rescue, or other public safety services using the Enhanced 911 system or non-emergency telephone lines by using trained methods of evaluation, classification, and prioritization to ensure the customer's complaint has been accurately described and the appropriate public safety agency has either been referred or forwarded the information based on the circumstances.
- Consulted phone directories, in-house resources, databases, and street maps to accurately determine jurisdiction boundaries and vital information for calls for service.
- Prioritizes the calls for service, assigns appropriate number of field personnel, and notifies supervision on critical, active, and pending incidents.
- Uses sound judgment, policy, acquired knowledge, and supervisory direction to complete the field requests during routine and critical incidents.
- Applied sound judgment, policy, and supervisory direction to effectively manage field requests during routine and critical incidents.
- Regularly consults phone directories, in-house resource materials, databases, and street maps to determine jurisdiction boundaries or vital information related to calls for service
Player's Club Lead
Seminole Classic Casino
11.2023 - 05.2024
- Generate new business by signing up qualified customers for the Player's Club.
- Greet and interact with guests in the casino courteously and professionally.
- To customers, communicate up-to-date information regarding promotions, events, entertainment, and general property information.
- Liaised between guests and management to address guest complaints and concerns effectively.
- Utilize the CMP system to perform guest transactions and administrative functions as needed.
- Must be knowledgeable and provide answers to guests' questions, including, but not limited to, special events on and off property, travel directions, and restaurant information.
- Completed end-of-shift reports detailing calls made, contacts established, events booked, and success of bookings.
- Attend and participate in meetings, completing follow-ups.
- Assisted marketing department with various projects, promotions, and events to enhance guest engagement.
Public Safety Dispatcher
Plantation Police Department
01.2022 - 08.2023
- Receive and answer emergency and non-emergency calls.
- Identified and resolved issues, contributing to smoother operations.
- Record all the calls.
- Proactively address problems and suggest solutions.
- Coordinated routing for field units and monitored product delivery status.
- Inform field units about orders and traffic.
- Oversee the route of field units and track the delivery status of products.
- Compiled and presented reports to upper management for informed decision-making.
Dispatcher
Seminole Police Department
11.2020 - 08.2021
- Receive and answer emergency and non-emergency calls.
- Proactively identified and resolved issues to enhance response effectiveness.
- Oversee the route of field units and track the delivery status of products.
- Inform field units about orders and traffic.
- Oversaw routing of field units, ensuring timely delivery and tracking of products.
- Coordinated scheduling to optimize resource allocation and service efficiency.
- Track and update call logs and data in software programs.
- Maintain updated and detailed records of calls in a physical and electronic database.
Player's Club Lead
Seminole Classic Casino
07.2019 - 11.2020
- Generate new business by signing up qualified customers for the Player's Club.
- Greet and interact with guests in the casino courteously and professionally.
- To customers, communicate up-to-date information regarding promotions, events, entertainment, and general property information.
- Served as liaison between guests and management, addressing guest complaints and concerns to enhance satisfaction.
- Utilized the CMP system to perform guest transactions and administrative functions.
- Utilize the CMP system to perform guest transactions and administrative functions as needed.
- Completed end-of-shift reports detailing calls made, contacts engaged, booked events, and outcomes of bookings.
- Attended and participated in meetings, completing follow-ups.
- Supported marketing department in various projects, promotions, and events to drive engagement and attendance.
Self-Checkout Attendant
Walmart
05.2019 - 07.2019
- Greet all customers as they approach the self-checkout area in a polite and friendly manner.
- Move to the outside of the self-checkout area to invite customers to use the self-checkouts.
- Educated customers on efficient self-checkout use to enhance their shopping experience.
- Educate customers on the correct and efficient use of self-checkout.
- Assisted customers in processing purchase transactions efficiently, ensuring quick service.
- Determine customer needs by asking relevant questions and listening actively to responses.
- Maintained cleanliness of self-checkout area, removing foreign objects and liquids to promote safety and usability.
- Keep the self-checkout area clean and tidy of all foreign objects and liquids.
Cashier
Pollo Tropical
04.2019 - 05.2019
- Operate cash registers.
- Accept payments.
- Process refunds and exchanges, resolving complaints.
- Maintain secure cash drawers, promptly resolving discrepancies in daily totals.
- Packed food accurately to ensure customer satisfaction.
- Kept workspace clean and organized to promote a welcoming environment.
- Restocked and organized merchandise in front lanes to enhance product visibility.
- Correctly place food in a bag.
Education
Bachelor of Science - Nursing
Galen College of Nursing
Pembroke Pines, FL 05.2001 -
Associate of Science - Nursing
Broward College
Davie, FL11-2024
Associate of Arts - Nursing
Broward College
Davie, FL12-2021
High School Diploma - undefined
Nova High School
Davie, FL05-2019
Skills
Guest services coordination
Complaint resolution
Dispatch communication
Shift supervision
Incident reporting
Microsoft Excel
Microsoft Word
Microsoft Outlook
Trilingual
Money handling
Timeline
Regional Communications Operator 1
Broward Sheriff's Office
06.2025 - Current
Player's Club Lead
Seminole Classic Casino
11.2023 - 05.2024
Public Safety Dispatcher
Plantation Police Department
01.2022 - 08.2023
Dispatcher
Seminole Police Department
11.2020 - 08.2021
Player's Club Lead
Seminole Classic Casino
07.2019 - 11.2020
Self-Checkout Attendant
Walmart
05.2019 - 07.2019
Cashier
Pollo Tropical
04.2019 - 05.2019
Bachelor of Science - Nursing
Galen College of Nursing
05.2001 -
High School Diploma - undefined
Nova High School
Associate of Arts - Nursing
Broward College
Associate of Science - Nursing
Broward College