Chrislyn Birch
Darby,PA
Summary
Detail-oriented Retail Merchandiser talented in monitoring inventory levels and predicting product demand. Monitors supply levels and product marketing for optimal sales. Skillful in creatively conceptualizing and building artistic framework around any given assignment. Pays close attention to detail and creates displays which engage and intrigue.
Overview
8
8
years of professional experience
Work History
Merchandise Associate/Lead Sales Key Holder
Macys
01.2023 - Current
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Greeted, serviced, and thanked all customers.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Sales Associate/Assistant Manager
Lidl US
12.2022 - 03.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
Brand Ambassador/Shift Leader
Forever 21
02.2021 - 11.2022
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Delivered memorable experiences at trade shows through expert knowledge of products, engaging booth design, and compelling interactions with attendees.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Sales Associate/Cashier/Shift Lead
Express
11.2021 - 07.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Lead Merchandiser/Stock Room Associate
Ross Dress for Less
06.2020 - 08.2021
- Assessed store layouts to identify opportunities for improved traffic flow and increased sales potential.
- Ensured accurate pricing on all products by regularly auditing labels and signage throughout the store floorplan.
- Facilitated clear communication between retail partners, vendors, and internal teams to ensure smooth operations across all channels.
- Evaluated vendor performance based on delivery times, order accuracy, and product quality to optimize supplier relationships.
- Improved store aesthetics through innovative merchandising techniques and strategic product placement.
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Organized store merchandise racks by size, style, and color.
Cashier/Trainer/Shift Leader
Chick-fil-A
08.2018 - 01.2020
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
Cashier/Sales Associate/Merchandiser
K-Mart Department Store
03.2017 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Store Associate
Kebeh's African Store
08.2016 - 12.2016
- Delivered excellent customer service by assisting shoppers and addressing inquiries.
- Greeted customers and guided them to merchandise while suggesting suitable options.
- Maintained store organization and cleanliness standards.
- Handled customer queries, complaints, and payment transactions efficiently.
- Supported special promotions and displays to enhance customer experience.
- Replenished and rotated inventory for both clothing and food departments.
- Collaborated with the corporate team to improve product presentation and sales.
Education
Associate of Science - Nursing
Delaware County Community College
Media, PA12-2027
High School Diploma -
Penn Wood High School
Lansdowne, PA06-2020
Skills
- Merchandise presentation
- Cleaning procedures
- Color coordination
- Retail experience
- Cash management
- Store organization
- POS software
- Display setup
- Fashion awareness
- Store recovery
- Returns management
- Size management
- Restocking processes
- Sales
- Returns handling
- Merchandise lookup
- Merchandise labeling
- End cap designs
- Pricing controls
- Pricing and shelf labeling
- Reliable and punctual
- Retail sales professional
- Retail
- Visual displays
- In-store support
- POS
- Brand presentations
- Flexibility
- Cleaning and sanitizing
- Time management
- Customer service
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Attention to detail
Timeline
Merchandise Associate/Lead Sales Key Holder
Macys
01.2023 - Current
Sales Associate/Assistant Manager
Lidl US
12.2022 - 03.2024
Sales Associate/Cashier/Shift Lead
Express
11.2021 - 07.2022
Brand Ambassador/Shift Leader
Forever 21
02.2021 - 11.2022
Lead Merchandiser/Stock Room Associate
Ross Dress for Less
06.2020 - 08.2021
Cashier/Trainer/Shift Leader
Chick-fil-A
08.2018 - 01.2020
Cashier/Sales Associate/Merchandiser
K-Mart Department Store
03.2017 - 05.2018
Store Associate
Kebeh's African Store
08.2016 - 12.2016
Associate of Science - Nursing
Delaware County Community College
High School Diploma -
Penn Wood High School
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