Jessica Nilsen
Davenport
Summary
Reliable and experienced retail professional seeking part-time or full-time position. Over 20 years of experience in retail management. Friendly, dependable and strong work ethic with focus on accuracy and positive interactions
Overview
23
23
years of professional experience
Work History
Key Holder Supervisor
Simply Southern
Orlando
08.2025 - 02.2026
- Supervised daily store operations, enhancing team communication and collaboration.
- Supervised cashiers during peak hours to optimize service efficiency.
- Implemented loss prevention strategies to safeguard store assets.
- Managed cash handling procedures, ensuring accurate register operations.
- Performed daily cash management duties, including deposits and audits.
- Monitored inventory levels, coordinating timely restocking to meet customer demand.
- Identified improvement areas through performance monitoring, driving strategic enhancements.
- Responded promptly to customer inquiries regarding product availability.
Cashier
IGA Supermarket
Southold
07.2019 - 01.2025
- Operated cash register, processing customer transactions accurately and efficiently.
- Resolved customer complaints calmly, ensuring customer satisfaction while adhering to company guidelines.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Assisted customers with product inquiries, enhancing their shopping experience through exceptional service.
- Helped customers find specific products, answered questions, and offered product advice.
- Collaborated with front-end staff to provide customer assistance.
- Handled returns and exchanges, following store policies effectively.
- Maintained cleanliness and organization of checkout area at all times.
- Trained new cashiers on register functions and customer service standards.
- Answered customer questions and provided store information.
Owner/Operator
Sandpiper Ice Cream
Greenport
05.2003 - 10.2018
- Managed daily operations of a busy ice cream shop.
- Oversaw financial transactions and maintained accurate records.
- Ensured compliance with health and safety regulations consistently.
- Trained and supervised staff in customer service techniques.
- Implemented targeted marketing strategies that increased customer awareness of new flavors and events.
- Cultivated long-term customer relationships through exceptional service, engagement, and effective issue resolution.
- Developed pricing structures aligned with market analytics to enhance competitiveness and meet profitability goals.
Owner/Operator
Front Row Video
Southold
05.2003 - 01.2010
- Managed daily business operations, including staff, sales, inventory, and accounting.
- Established customer relationships through exceptional service and prompt issue resolution, enhancing customer loyalty.
- Resolved customer complaints promptly to uphold positive business reputation.
- Oversaw financial transactions and maintained accurate records, ensuring operational transparency and financial integrity.
- Calculated net income and adjusted strategies to enhance profits.
- Developed pricing structures based on market analytics and emerging trends.
- Ensured compliance with local laws, regulations, policies, and procedures governing operations.
- Organized trade shows and conferences to boost brand awareness and engage potential clients.
Education
High School Diploma -
Fontebonne Hall Acadmey
Brooklyn, NY06-1988
Skills
- Sales quota achievement
- Cash handling
- Inventory management
- Loss prevention strategies
- Customer service
- Front end operations oversight
- Operations management
- Product ordering and inventory control
- Merchandise presentation
- Process improvement
- Promotional campaign execution
- Team training
- Relationship management
- Record keeping
- Product knowledge sharing
- Workplace safety compliance
Timeline
Key Holder Supervisor
Simply Southern
08.2025 - 02.2026
Cashier
IGA Supermarket
07.2019 - 01.2025
Owner/Operator
Sandpiper Ice Cream
05.2003 - 10.2018
Owner/Operator
Front Row Video
05.2003 - 01.2010
High School Diploma -
Fontebonne Hall Acadmey