Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
Generic

Chrismarthe Tisma

Port Saint Lucie,FL

Summary

Highly communicative Clinical Lead Medical Assistant with a background recommending methods to lower overhead costs and improve efficiency. Detail-oriented professional with exemplary skills in alleviating customer issues with tact and handling insurance company disputes. Promoting great leadership and decision making skills. Patient-focused Clinical Team Lead with more than 5 years of experience and success in delivering outstanding care to multidisciplinary patients. Adept at developing robust programs to educate nurses and improve patient outcomes. Excited to leverage background to take next career step with MD NOW URGENT CARE.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Clinical Medical Assistant

MD Now Urgent Care
12.2021 - 06.2023
  • Prepared and administered medications to alleviate patient symptoms.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Conducted venipuncture and other CT procedures.
  • Monitored patients for reactions and verified sample quality.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Clinical Medical Assistant/Nursing Support

SnapNurse
12.2020 - 11.2022
  • Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice
  • Developed improvement plans to solve problems and improve lagging areas
  • Identified nurses' and staff training needs and devised training programs to close gaps
  • Participated in nursing research and evidence-based clinical audits and leveraged data to improve research-based methodologies within clinical areas
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
  • Lead and directed team over 50 clinical personnel and support staff

Surgical Coordinator/Patient Advocate

JFK Hospital
06.2016 - 11.2020
  • Expertly managed planning, scheduling and coordination of outpatient procedures.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
  • Coordinated primary staff and physician schedules to guarantee optimum duty coverage.
  • Verified system information for accuracy and integrity and filled in gaps by conducting research and reaching out to customers or internal personnel.
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Entered details into computer systems and managed database of information.
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
  • Coordinated with facilities to set up surgeries for over 50 surgeon.

Telemetry Monitor Technician/Administration Team Lead

Select Specialty Hospital
09.2012 - 10.2016
  • Observed and evaluated cardiac activity and reported changes to medical staff.
  • Followed all protocols to respond to irregular cardiac activity.
  • Monitored and documented heart rhythms according to physicians' orders.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Directed and supervised team over 50 engaged in different strategies and development to better patient care.

Education

Associate of Applied Science - Nursing

Palm Beach State College
Lake Worth, FL
12.2019

Certified Medical Assistant - Medical Assisting

Healthcare Professionals Registry
Miami Gardens, FL
06.2016

Associate of Arts - Healthcare Administration

Kingsborough Community College of The City University of New York
Brooklyn, NY
06.2007

Skills

  • EMR(Cerner, KIPU, EPIC, EXPERITY)
  • Employee Issue Resolution
  • Quality Control
  • Team Meetings
  • Medical Procedure Knowledge
  • Training Program Implementation
  • Unit Supervision
  • Critical Thinking
  • Patient Registration
  • Office Management
  • Calendar Coordination

Accomplishments

    BLS Instructor

    IV instructor

    Certified Behavior Technician

    Preceptor

Affiliations

  • Member of American Red Cross
  • American Nurses Association (ANA)
  • International Council of Nurses
  • Healthy Mothers/ Healthy Kids of Palm Beach County Coalition

Certification

  • CCMA - Certified Clinical Medical Assistant
  • Registered Phlebotomy Technician
  • Behavior Health Technician
  • Certified Community Healthcare Worker


Languages

French
Native or Bilingual

Timeline

Clinical Medical Assistant

MD Now Urgent Care
12.2021 - 06.2023

Clinical Medical Assistant/Nursing Support

SnapNurse
12.2020 - 11.2022

Surgical Coordinator/Patient Advocate

JFK Hospital
06.2016 - 11.2020

Telemetry Monitor Technician/Administration Team Lead

Select Specialty Hospital
09.2012 - 10.2016

Associate of Applied Science - Nursing

Palm Beach State College

Certified Medical Assistant - Medical Assisting

Healthcare Professionals Registry

Associate of Arts - Healthcare Administration

Kingsborough Community College of The City University of New York

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Chrismarthe Tisma