Chris "Maui" Jones
Fairfax,VA
Summary
Results-driven hospitality professional prepared to excel in dynamic settings. Proven track record of maintaining smooth operations and enhancing customer experiences. Known for team collaboration and adaptability, with expertise in time management and interpersonal communication.
Experienced with high-energy service environments, managing swift and accurate food deliveries. Utilizes strong organizational skills to maintain seamless kitchen-to-table operations.
Knowledge of customer service principles and team coordination.
Dependable Customer Service professional providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Food Runner, Server in Training
Great American Restaurants
11.2024 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
- Monitored dining area to anticipate customer needs, enhancing overall dining experience.
- Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
- Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
Retail Sales Consultant - AT&T Wireless Services
Platinum West Consulting
06.2024 - 11.2024
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Contributed to improving team performance by sharing best practices in sales techniques during team meetings.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
- Greeted customers and helped with product questions, selections, and purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
Food Runner, Host, Server
California Pizza Kitchen
11.2021 - 05.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
- Assisted in training new food runners, improving team efficiency and service quality.
- Assisted with bussing tables and cleaning up spills.
- Greeted customers and provided menus upon arrival to dining room.
- Processed payments for orders and provided customers with change.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Education
High School Diploma -
Mountain View High School
Fairfax, VA02-2022
Skills
- Adaptive Learner
- Collaborative Team Player
- Dedicated Work Ethic
- Effective Time Management
- Service Excellence
- Skilled in Task Management
- Efficient Task Management
- Effective Troubleshooting
- Adaptable Work Hours
- Dining Area Maintenance
- Customer Service Etiquette
- Safe Food Practices
- Expertise in Guest Relations
Timeline
Food Runner, Server in Training
Great American Restaurants
11.2024 - Current
Retail Sales Consultant - AT&T Wireless Services
Platinum West Consulting
06.2024 - 11.2024
Food Runner, Host, Server
California Pizza Kitchen
11.2021 - 05.2022
High School Diploma -
Mountain View High School
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